How do I report an issue or send feedback?

  1. In the app, go to Account.
  2. Choose Send feedback. This opens an email template and uploads call logs to StarLeaf support.
  3. Use the template to tell us about your experience with the app.

Installation issues

The StarLeaf app is available for:

  • Windows 10 (and Windows 7 Service Pack 1 and later) (requires .NET framework 4.6 or later)
  • iOS 8.0 and later
  • Mac OS 10.11 and later
  • Android 4.4 or later

StarLeaf Windows installer asks for .NET framework 4.6

To run on Windows, StarLeaf requires .NET framework 4.6. This is a standard Microsoft component that will already be installed on computers that receive Microsoft updates regularly. If you do not have this component installed, the app installer will automatically install it for you. However, if you do not have admin rights to the computer, the installer will not be able to do so and the install will fail (in this case ask your IT team for help).

The Cloud gives new users Breeze rather than the StarLeaf app

All of our existing customers have been enabled for using the app, but new users in those organizations will continue to get Breeze until you alert StarLeaf technical support that you want new users to get the app.

Camera and microphone issues

On some devices, you need to give permission for an app to access your camera and microphone. Refer to About camera and microphone.

On the iPhone, when you answer a call from the lock screen you then need to select video, otherwise it will be a voice-only call.

Using Samsung Galaxy Note 8

Samsung Galaxy Note 8 incorrectly reports that StarLeaf app is accessing the device camera and microphone randomly and in between calls. The StarLeaf app only accesses a device camera and microphone during a call.