You can send a message to any person or group in your organization.

  1. In the app, search for a person or group by typing their name or email address into the Search or dial field.
  2. On an iPhone, this field is at the top of the page.

  3. Type your message in the text field.
  4. On a mobile device, select to send the message. Select Enter to add a new line.
    On a desktop, select Enter to send the message. Select Shift + Enter to add a new line.

Message delivery status

When you send a message, the app lets you know the status of that message:

(3 dots) and the time at which you sent the message The message has not reached the Cloud. You are not currently online
(one tick) and the time at which you sent the message The message has successfully reached the Cloud and will be delivered to the recipient(s)
(eye) and the time at which you sent the message The message has been read by all recipients

In-call chat

It is possible to send a message to a person or group while you are in a call with them.

When you are in a call, select the Chat icon at the bottom of the screen. This opens the chat box to the right-hand side, allowing you to send messages while remaining in the ongoing call.

The in-call chat feature is currently available in the desktop app only.