You can collaborate using instant messages, with anyone in your organization.

On this page:

About Chats

The Chats tab is where you can find all your one-to-one and group conversations. Conversations with the most recent activity in them are listed first. You can search for a conversation by typing the name of the person or group chat into the Search or dial bar.

Chats for small organizations

When a new user joins a small organization (less than 15 people), their chat list will be automatically populated with all other users in their organization.

This helps new users to instantly see that there are already existing users in the organization and who they are. Existing users will also receive a chat from the new user informing them that the new user has joined.

How to send a message

You can send a message to any person or group in your organization and this will open a chat with them. Here is an example of how to start a chat with someone on your iPhone:

  1. In the app, search for a person or group by typing their name or email address into the Search or dial field.
  2. Type your message in the text field.
  3. On a mobile device, select to send the message. Select Enter to add a new line.
    On a desktop, select Enter to send the message. Select Shift + Enter to add a new line.

If you open a Chat with another user but you do not send a message. This Chat will be automatically deleted from your list after 1 year of inactivity.

How to reply to a message

You can directly reply to any message or attachment that someone has sent you. Replies that you make in a group chat are visible to everyone.

Reply on desktop

To reply to someone on desktop:

  1. Hover your cursor over the message that you want to reply to.
  2. Click the arrow icon that appears over the message.

    A preview of the message appears above the text field.

  3. Type your reply and press Enter.

    Your reply is sent alongside the quoted message.

Reply on mobile

To reply to someone on mobile:

  1. Touch and drag a message that you want to reply to, to the right.

    A preview of the message appears above the text field.

  2. Type your reply and touch the send icon.

    You reply is sent alongside the quoted message.

How to forward a message

You can forward any message or file that someone has sent you, to another chat.

To forward a file, you must first download it on to your device. For more information, see How to view a shared file.

Forwarding on desktop

To forward a message on desktop:

  1. Hover your cursor over the message or attachment that you want to forward, and select the more options icon:

  2. Click Forward.

  3. Select a contact a group to forward the message to by either searching for them in the Search bar, or clicking on them in the list. Your message is automatically forwarded.

The message will have a note attached to it, letting the receiver know that it is a forwarded message:

Forwarding on mobile

To forward a message on mobile:

  1. Press and hold the message or attachment that you want to forward.
  2. Touch Forward.

  3. Choose a contact a group to forward the message to by either searching for them in the Search bar, or selecting on them in the list. Your message is automatically forwarded.

The message will have a note attached to it, letting the receiver know that it is a forwarded message.

Message delivery status

When you send a message, the app lets you know the status of that message:

(3 dots) and the time at which you sent the message The message has not reached StarLeaf. You are not currently online
(one tick) and the time at which you sent the message The message has successfully reached StarLeaf and will be delivered to the recipient(s)
(eye) and the time at which you sent the message The message has been read by all recipients

In-call chat

You can send a message to a user or group while you are in a call with them. They must be a StarLeaf user or a StarLeaf group, otherwise the chat option is unavailable.

When you are in a call, select the Chat icon from the in-call features at the top of the screen. This opens the chat panel to the left-hand side, allowing you to send messages while remaining in the ongoing call.

The in-call chat feature is currently available in the desktop app only.

Chat wallpaper

A background wallpaper is available in chat conversations.

To change your wallpaper in the app:

  1. Go to Account > Chat wallpaper.

  2. Select the wallpaper you wish to use or no wallpaper.

How to use emojis

The StarLeaf app supports the use of emojis on mobile devices and desktop (macOS and Windows 10 or later).

Emojis on Mac

On a Mac, select the emoji icon beside the type field in a chat to display the emoji viewer.

To close the emoji viewer, select Esc on your keyboard.

Emojis on Windows

Emojis only work on Windows version 10 or later. On a Windows desktop, you can display the emoji viewer using a keyboard shortcut while typing in a chat.

Press the Windows key and the period or semicolon key together.

The emoji viewer appears as shown below. In the app type field, the emoji may appear in black and white, but it will appear in color in the Chat when you select send.

To close the emoji viewer, select Esc on your keyboard.

Emojis on mobile

On most iOS and Android devices, there is a dedicated emoji key on the device’s keyboard.

If you have an iOS device and you cannot see the emoji key on your keyboard, it may not be added in your phone’s settings. To add it, go to Settings > General > Keyboard > Keyboards