Making a call
Using StarLeaf appLast updated December 7, 2018
You can call any contact or group in your organization in three simple steps.
- In the app, search for a contact or group by typing their name into the Search or dial box.
- Select the contact or group and then the phone icon.
- Select either Video call or Voice call.
On an iPhone, this box is at the top of the page:
The Call options box appears.
You can also call a video address that is a series of letters, numbers, or symbols. The video address might be known as a URI or it might be an IP address.
You might need to use such a video address when:
- You want to call third-party video-conferencing equipment such as Polycom, Lifesize, Cisco, and Tandberg endpoints from the StarLeaf app
- You are trying to join a video conference on a third-party service such as BlueJeans from the StarLeaf app
To call someone from the app using a video address:
- Enter the video address in the Search or dial field in the app as shown below.
- Select Start a video call.
An IP address is shown in the example above. If you receive a URI as the video address, it may be in a similar format to email@example.com. This can be entered in the same way as the IP address.
The StarLeaf app has separate Calls and Chats tabs. Calls shows a history of calls between you and other users. The Calls list includes calls you have made, answered, and missed.
The calls are arranged by time with the most recent appearing at the top of the list. The type of call (voice, video, etc.) is also specified underneath the contact or group’s name.
On the desktop app, select Calls from the list of options on the left-hand side to view your recent calls.
On an iPhone, the Calls tab can be found at the bottom of the screen as shown below.
Calls shows all recent calls in order of calling history. Chats shows all 1-to-1 and group chats in order of chatting history. Received calls do not affect the order of chats.
If you receive a call from outside of your organization, the user’s name and the type of call may be unknown. Instead, the caller’s phone number may appear, as well as the geographical location the call is coming from. For example, see the call from London in the images above.
In some cases, if you receive a video call from outside of your organization, a “caller ID” may appear, showing the name of the person, meeting room, or device they are calling from.