From the StarLeaf app you can access a voicemail system where you can:

  • Record a personal greeting for your voice and video mail
  • Access your voice and video mail messages
  • Secure your voicemail by setting or changing your security PIN

Recording a greeting

  1. From your Account page in the app, select Record voicemail greeting. This starts a call between you and the StarLeaf voicemail system.
  2. Follow the system’s audio instructions to record a personal voicemail greeting.

Accessing voice and video mail messages

To listen to saved or new voice and video mail messages:

  1. In the Search or dial box, type 2999.
  2. Press Enter or select Call ‘2999’. This connects you to the voicemail system.
  3. Follow the audio instructions.

Securing your voicemail

If you are a StarLeaf user who joined before the Cloud 7.1 upgrade, you need to enter a security PIN when accessing your voicemail inbox. By default, this PIN is 0000 unless you have changed it.

If you are a StarLeaf user who joined after the Cloud 7.1 upgrade, a PIN is not required by default.

To ensure the security of your voice and video mail, you are advised to set a security PIN. To do this, go to your StarLeaf app and take the following steps:

  1. In the Search or dial box, type 2999.
  2. Press Enter or select Call ‘2999’. This connects you to the voicemail system.
  3. Follow the audio instructions.

Tip: While you are in a call in the desktop app, you can access a drop-down keypad if you require it.