About avatars and presence
Using StarLeaf appLast updated October 29, 2018
Avatars represent your interactions in the StarLeaf app. Presence information lets other app users know whether you are currently online, in a call, offline, or have do not disturb set.
Choose from the topics below to learn more about app avatars and presence.
The different avatars you may see and what they mean:
|Another StarLeaf app user whom you can message. Signified by the first initials of the user’s first and last name|
|A group (public or private)|
A voice call to, or from, an unknown number. This can be an incoming, missed, or outgoing call
|A call to, or from, a StarLeaf Cloud-registered room system in your organization|
|A call to, or from, an external contact that is in your company directory or in your personal contacts. This can be a video or voice call, but you cannot message these contacts|
|A call to, or from, a unknown H.323/SIP/StarLeaf/Skype for Business URI (one that is not in the company directory or in personal contacts). For example, a StarLeaf app user in a different organization, or an H.323 URI|
|A permanent meeting (a virtual meeting room that anyone can dial into at any time)|
When a user is active in the app, a presence icon appears over their avatar.
If there is no presence icon on the avatar, then the user is offline. A user can appear offline when they have not interacted with the keyboard or mouse for 120 seconds or they have locked their PC/Mac.
A green circle over an avatar indicates that a user is currently active in the app and available to call or chat.
On mobile devices, a user is active now while the app is open in the foreground of their mobile device. In the desktop app, a user appears active now when they are active on their desktop while the app is running.
An orange circle with a handset over an avatar indicates that the user is currently in a call or meeting. This can be:
- A one-to-one voice or video call that the user has made or answered from the app
- An ad-hoc or scheduled meeting that the user has joined from the app
A red circle over an avatar indicates that the user has set do not disturb on their app. As long as do not disturb is set, the user does not receive notifications for calls, messages, or meetings. For more information, see Do not disturb.
When a user is offline, there is no presence icon over their avatar. On mobile devices, a user appears offline when the app is closed or has been pushed to the background of their mobile device. On a desktop, a user appears offline when the app is closed or the user is inactive on their desktop even though the app is still running.
When a user is offline, a Last seen message appears under their name in the chat. This shows the time the user was last online.