About voicemail

If you have a voicemail account, you can receive voicemail messages. When you have a new unread voicemail, the red light on the top of the phone lights up solidly and the number of unread voicemails displays next to .

The voicemail counter on only displays up to nine unread voicemails. If there are more than nine, an exclamation mark displays in place of the counter.

When you use the voicemail system, an IVR guides you through the options.

Accessing voicemail messages

To access voicemail messages:

  1. Press .
    The interactive voice response (IVR) system prompts you to enter your PIN.
  2. Enter your PIN then follow the IVR instructions to listen to your voicemail messages.

To skip to the end of an IVR prompt, press # (the pound or hash symbol).

Setting a greeting for your voicemail

To set a greeting for your voicemail:

  1. Press .
    The interactive voice response (IVR) system prompts you to enter your PIN.
  2. Follow the IVR instructions to set or edit your greeting.

Forwarding a message

You can forward a voicemail message to another extension number. To do so:

  1. Press .
    The interactive voice response (IVR) system prompts you to enter your PIN.
  2. Follow the IVR instructions to:
    1. Choose to listen to the message that you want to forward.
    2. Select to forward that message.

Configuring other voicemail settings

To ensure the security of your voicemail box, you are advised to change your security PIN. Your default security PIN is 0000. You can also change your greeting and record you speaking your name. To do so, access your voicemail and follow the IVR instructions.