Making a call
Using Phone 2105Last updated October 7, 2021
You can make a call in a few different ways:
- Dial a number: Simply dial the number using the keypad
- Call one of your favorites: Press the contacts button and then favorites to search for the favorite that you want to call
- Return a call: Press recent calls and select the call you want to return
- Call someone in the company’s directory: Press contacts, then press company directory and choose someone to call
- Dial a video address that might be a series of letters, numbers or symbols
You can call using the handset, a headset, or while on speakerphone.
You can dial a number as you would with any phone, using the keypad.
You can also dial an extension number for a user in your organization, and make PSTN calls, if your organization is configured to allow this.
You might need a prefix to dial out onto the public telephone network. For example, in some companies you are told to “dial 9 for an outside line”. Dialing the telephone network from your StarLeaf endpoints is an optional extra.
You have five programable favorites that you can set up as speed dials. These are the first five contacts on your favorites list in StarLeaf. For more information on setting up favorites, refer to Contacts. To call a contact you’ve already set up, simply press the speed dial button for that contact.
To make it easier to remember in which order your contacts have been set up, you can lift up the protective plastic around the speed dials to write labels above each button.
To redial a call that you received recently:
- Press recent calls from the home screen.
- Scroll on the touchscreen to navigate to the call you want to redial.
- Press the contact in the list to dial that number.
To manually search the company’s directory:
- From the home screen, go to contacts > company directory.
- Use the keyboard to type the name of the person you want to find.
You might need letters or special characters when you want to call third-party video-conferencing equipment (e.g Polycom, Lifesize, Cisco, Tandberg endpoints).
If you do not know how to dial somebody, send them a guest invite. This contains all the dialing information so that somebody can call you.
To end a call, replace the handset, regardless of which audio output you are using. If you are using a headset or are on speakerphone while on a call, you can press the button or the button, respectively, to end the call.
When you have missed calls on the phone, the number of missed calls (up to nine) appears next to the icon. If there are more than nine missed calls, an exclamation mark appears next to the icon instead. Consecutive missed calls from the same caller are listed as a single item in the recent calls list, along with the number of missed calls in brackets.
To clear the recent calls list and missed call counter, press to go to the recent calls list, then press .