You can send an instant message to anyone using StarLeaf, from the Chats tab on StarLeaf for desktop and mobile. Conversations with the most recent activity in them are listed first. You can search for a conversation by typing the name of the person or group into the Search or dial bar.

On this page:

How to send a message

You can start a one-to-one chat with anyone in your organization, on any device. For information on how to start a group chat, see here.

  1. Go to the Chats tab and select the plus icon at the top of the screen:

  2. Select New chat.
  3. Search for and select the contact you want to send a message to.

  4. Type your message in the text field.

  5. Send the message:
    • Desktop: select Enter to send the message. Select Shift + Enter to add a new line.
    • Mobile: select to send the message. Select Enter to add a new line.

If you open a chat with another user but you do not send or receive a message, the chat will be automatically deleted from your list after 1 year of inactivity.

Sending messages outside of your organization

Sending messages and sharing files to StarLeaf users in other organizations is also possible.

  1. Select the New chat button on the Today or Chat tab.
  2. Enter the full email address of the person you want to start a chat with and select Start communicating.
  3. This opens a normal chat window and allows you to send a message.

    If the user is not yet on StarLeaf, you will have the option to invite them. For information on securely messaging people from other organizations, see here.

Message delivery status

When you send a message, the app lets you know the status of that message:

(3 dots) and the time at which you sent the message The message has not reached StarLeaf. You are not currently online
(one tick) and the time at which you sent the message The message has successfully reached StarLeaf and will be delivered to the recipient(s)
(eye) and the time at which you sent the message The message has been read by all recipients

Mark as unread

You can mark a chat as unread from the Chats tab on any device.

Desktop

  1. Right click on the chat that you want to mark as unread.

  2. Select Mark as unread.

An indicator appears next to the chat. When you next open the chat, the indicator disappears.

Mobile

  1. Touch and hold the chat that you want to mark as unread.

  2. Select Mark as unread.

An indicator appears next to the chat. When you next open the chat, the indicator disappears.

In-call chat

You can send a message to a user or group while you are in a call with them.

When you are in a call, select the Chat icon from the in-call features at the top of the screen. This opens the chat panel to the left-hand side, allowing you to send messages while remaining in the ongoing call.

Chats for small organizations

When a new user joins a small organization (less than 15 people), their chat list will be automatically populated with all other users in their organization.

This helps new users to instantly see that there are already existing users in the organization and who they are. Existing users will also receive a chat from the new user informing them that the new user has joined.