With StarLeaf, messaging anyone is secure and reliable.

Chats with other organizations

When you start or participate in a new chat, you can make sure that you are messaging the right person by looking at the top of the chat window. If you start a chat with someone from outside your organization, they will be marked with an External tag beneath their name in the chat window:

Block and unblock chats (desktop)

When someone from another organization starts a chat with you for the first time, you have the option to block them from sending you messages. Blocked users cannot add you to any group chats.

Block a user

You can block a user from another organization, at any time, from the Chats tab in StarLeaf for desktop:

  1. Open the chat window you have with them, and select the information icon at the top of the screen.
  2. Select Block user.

  3. Confirm that you want to block the user:

The user will no longer be able to send you messages or add you to group chats until you unblock them.

Unblock a user

You can unblock a user from another organization, at any time from the Chats tab in StarLeaf for desktop:

  1. Select the plus icon at the top of the screen.
  2. Select Blocked chats.

  3. Choose the user who you want to unblock, then select Unblock user from the bottom of the chat window.

The user will reappear in your main Chats tab.

Block and unblock chats (mobile)

When someone from another organization starts a chat with you for the first time, you have the option to block them from sending you messages. Blocked users cannot add you to any group chats.

Block a user

You can block a user from another organization, at any time, from the Chats tab in StarLeaf for mobile:

  1. Open the chat window you have with them, and select the information icon at the top of the screen:

  2. Select Block user:

  3. Confirm that you want to block the user.

The user will no longer be able to send you messages or add you to group chats until you unblock them.

Unblock a user

You can unblock a user from another organization, at any time from the Chats tab in StarLeaf for mobile:

  1. Select the plus icon at the top of the screen.
  2. Select Blocked chats:

  3. Choose the user who you want to unblock, then select Unblock user from the bottom of the chat window:

The user will reappear in your main Chats tab.

Chats with members of the StarLeaf team

When you start or participate in a new chat, you can make sure that you are messaging the right person by looking at the top of the chat window. If you are sending or receiving a message to a member of the StarLeaf team, make sure that they have the trusted blue tick beneath their name in the chat window: