You can call any person or group that uses StarLeaf. If your organization has VoiceConnect enabled, you can also call external phone numbers.

In this topic:

Making a call

To make a one-to-one call:

  1. In StarLeaf, search for a contact or group by typing their name into the Search or dial bar.
  2. Select the contact or group, and then the phone icon.
  3. Select either Video call or Voice call. StarLeaf starts to dial and the recipient will see an incoming call.

Calling outside of your organization

You can call anyone from another StarLeaf organization:

  1. Type the email address of the person you want to call into the Search or dial bar, and select them from the list.

    A chat window opens.

  2. Select either the voice or video call icon in the chat window.

Calling someone with a video address

You can also call someone outside of your organization if you have their video address. This may be a series of letters, numbers, or symbols and might be known as a URI or an IP address.

Video addresses are used when:

  • You want to call third-party video-conferencing equipment such as Polycom, Lifesize, Cisco, and Tandberg endpoints from StarLeaf
  • You are trying to join a video conference on a third-party service such as BlueJeans from StarLeaf

To call someone from StarLeaf using a video address:

  1. Enter the video address in the Search or dial bar in StarLeaf.
  2. Select Make video call.

An IP address is shown in the example above. If you receive a URI as the video address, it may be in a similar format to 00000@xampleco.com. Enter this in the same way as the IP address.

The Calls tab

The Calls tab shows a history of calls you have made and meetings you have joined.

The calls are arranged by time with the most recent appearing at the top of the list. The type of call (such as voice, video or meeting) is specified underneath the contact or group’s name.

On desktop, select the Calls tab to view your recent calls:

Receiving calls from non-StarLeaf users

If you receive a call from someone who does not use StarLeaf, the person’s name and the type of call may be unknown. Instead, the caller’s phone number may appear, as well as the geographical location the call is coming from. For example, see the call from London below.

In some cases, if you receive a video call from someone who does not use StarLeaf, a “caller ID” may appear, showing the name of the person, meeting room, or device they are calling from.