The information in this article pertains to calling from a third-party H.323 or SIP endpoint that is not registered to the StarLeaf Cloud. Refer to How to make a call from Cloud-registered H.323 endpoints for calling StarLeaf endpoints from a registered H.323 or SIP endpoint.

Calls between a third-party H.323 or SIP endpoint that is not registered to the StarLeaf Cloud and any other endpoint via the StarLeaf Cloud can only take place if firewall traversal is correctly configured for the H.323 endpoint. For more information, refer to Firewall configuration for calling between the StarLeaf Cloud and H.323 endpoints.

Guest invite

The easiest way to tell someone how to call you (on your StarLeaf endpoint or Breeze) is to send them a guest Breeze invite or a guest conference invite.

The guest invites offer information on:

  • How to call you from a non-registered third-party H.323 or SIP endpoint (for example, Lifesize, Polycom, Cisco)
  • How to call you from their browser
  • How to download and activate Breeze (the StarLeaf software endpoint)

Note that people outside your organization who also use StarLeaf can dial your email address from their StarLeaf endpoints.

Sending a guest invite

  • Press Invite on the touchscreen controller or Breeze display

    or

  • Create a scheduled conference and include the guest email addresses in the participant list

When you send a guest invite, all dialing information for how to contact you is also provided for the guest. This means that a guest can dial from their own video conferencing equipment or use Click-to-Call, or use the StarLeaf App.

Your external video address is displayed on the settings > about screen of the StarLeaf touchscreen controller and Breeze. People outside your organization who do not use StarLeaf must dial your external video address or use the information in the tables below.

Dialing format reference tables

The tables below show you how to dial into a StarLeaf conference from a third-party H.323 or SIP endpoint that is not registered to the StarLeaf Cloud and also how to dial a StarLeaf user from a third-party H.323 or SIP endpoint that is not registered to the StarLeaf Cloud.

The destination border controller IP address is different between different organizations and even within an organization with different locations. The destination border controller IP address is dependent on which data center is used for the organization or user who you are trying to contact.

Conference dialing formats

Endpoint provider Dialing format: conference Conference example
Tandberg

<7-digit conference code>@<subdomain>.call.sl

7930892@example.call.sl
Cisco

<7-digit conference code>@<subdomain>.call.sl

7930892@example.call.sl
Polycom

<destination StarLeaf border controller IP>##<7-digit conference code>

89.202.39.72##7930892
Lifesize <user’s StarLeaf border controller IP address>##<7-digit conference code> 89.202.39.72##7930892
Sony <user’s StarLeaf border controller IP address>#<7-digit conference code> 89.202.39.72#7930892
Radvision <user’s StarLeaf border controller IP address>##<7-digit conference code> 89.202.39.72##7930892
Avaya <user’s StarLeaf border controller IP address>##<7-digit conference code> 89.202.39.72##7930892
SIP endpoint <7-digit conference code>@<subdomain>.call.sl 7930892@example.call.sl
Vidyo <Vidyo Gateway service prefix><StarLeaf border controller IP address>,<StarLeaf organization prefix><7-digit conference code> 0472.28.120.46,899657930892
Codian bridge <the .call.sl address of the organization>!<StarLeaf organization prefix><7-digit conference code> example.call.sl!805497930892

Endpoint dialing formats

Endpoint provider Dialing format: endpoint or Breeze Endpoint example
Tandberg

<username>@<subdomain>.call.sl

john.doe@example.call.sl
Cisco <username>@<subdomain>.call.sl john.doe@example.call.sl
Polycom <destination StarLeaf border controller IP address>##<organization prefix><StarLeaf 4-digit extension number> 89.202.39.72##899651138
Lifesize <user’s StarLeaf border controller IP address>##<organization prefix><StarLeaf 4-digit extension number> 89.202.39.72##899651138
Sony <user’s StarLeaf border controller IP address>#<organization prefix><StarLeaf 4-digit extension number> 89.202.39.72#899651138
Radvision <user’s StarLeaf border controller IP address>##<organization prefix><StarLeaf 4-digit extension number> 89.202.39.72##899651138
Avaya <user’s StarLeaf border controller IP address>##<organization prefix><StarLeaf 4-digit extension number> 89.202.39.72##899651138
SIP endpoint <username>@<subdomain>.call.sl john.doe@example.call.sl
Vidyo <Vidyo Gateway service prefix><StarLeaf border controller IP address>,<StarLeaf organization prefix><StarLeaf 4-digit extension number> 0472.28.120.46,899651138
Codian bridge <the .call.sl address of the organization>!<StarLeaf organization prefix><StarLeaf 4-digit extension number > example.call.sl!805491138

Vidyo users wanting to dial StarLeaf need to have a Vidyo Gateway on their network with Internet access. This example assumes that the default services configured on the Vidyo gateway have not been altered or deleted. The Vidyo user needs to discover the IP address of the StarLeaf border controller used by the destination StarLeaf user – this is obtained by pinging their call.sl hostname.

For example, say that mycompany.call.sl resolves to the IP address 72.28.120.46. Given a destination StarLeaf org ID of 89965 and extension 5014, the Vidyo user would dial 0472.28.120.46,899655014 to connect to the StarLeaf endpoint. 04 is the Vidyo Gateway’s default service prefix for HD video and , (comma) is its TCS-4 delimiter.

Codian bridge administrators can initiate a call to a StarLeaf endpoint or conference from the Codian web interface.

StarLeaf border controller IP address

In some cases, to use the information in the table above, you will need to know the IP address of the StarLeaf border controller for the organization that you are trying to dial in to. To find this, ping the destination user’s call.sl hostname. When you ping the hostname, the StarLeaf border controller IP address for that hostname is given. Use this, where applicable, in the dialing formats shown in the reference table above.