Guest invites allow StarLeaf users to invite guests to video call them using either their browser or by installing the StarLeaf app. In this way, a StarLeaf user can have a video call with anyone.

Guest invites are included in the StarLeaf Cloud service at no extra cost for StarLeaf users. StarLeaf does not limit users on the number of guest invitations.

To send a guest invite, a user simply chooses Invite from the home screen of a StarLeaf endpoint or from their account page in the app. Alternatively, you can add a guest email address to the list of participants when creating a scheduled meeting.

If an invite is sent to a person who appears (by email address domain) to be associated with your organization, you, as an admin, are notified. In this case, the guest is added automatically to your organization. Note that this auto-adding feature can be disabled if required.

StarLeaf prompts guests to download the StarLeaf app. If a guest appears to be in an existing organization (because their email address matches a domain) and that organization has the app enabled for new users, that person will be prompted to download the app, will be added to the organization and will no longer be a guest user. If you send an invitation to someone and their email domain matches an existing StarLeaf organization and that organization does not have the app enabled for new users (that is, the organization is still predominantly using Breeze), then that person will be prompted to download Breeze and not the app.

Invite process

  1. On your touchscreen controller, choose Invite.
  2. Type the email of the person you want to invite and press invite.
  3. The invited person receives an email that explains the invite. The invite includes:
    • a link to download the app
    • a link to dialing instructions for calling into the StarLeaf Cloud either using a browser or by using existing video conferencing equipment
  4. The invited person can either use the click-to-call link or sign up for the app.
    Alternatively, they can call the user directly using the dialing instructions provided.


    For more information refer to Dialing from third-party endpoints, below, or How to call between H.323 / SIP and StarLeaf endpoints.

Dialing from third-party endpoints

The guest invite also provides a link to detailed instructions for how to dial the inviter from a third-party endpoint. This means that the guest has a choice: call from a browser, download Breeze, or use existing video-conferencing equipment to call the inviter. The instructions cover a range of third-party manufacturers, for example, Cisco, Tandberg, Polycom, Lifesize, Sony, Radvision, Avaya, Skype for Business. The picture below shows an example of the instructions.

Default settings for a guest

StarLeaf prompts guests to download the StarLeaf app. If a guest appears to be in an existing organization (because their email address matches a domain) and that organization has the app enabled for new users, that person will be prompted to download the app, will be added to the organization and will no longer be a guest user. If you send an invitation to someone and their email domain matches an existing StarLeaf organization and that organization does not have the app enabled for new users (that is, the organization is still predominantly using Breeze), then that person will be prompted to download Breeze and not the app.

  • The inviter and the guest appear in each other’s personal contacts
  • The inviter receives an email notification that the guest has signed up and logged in successfully
  • Guests can video call and screen-share in HD with StarLeaf users
  • Guests can join video meetings created by StarLeaf users
  • Guests cannot create a video meeting
  • Guests do not have access to the company directory or presence information
  • Guests can send invitations to other people