Starting in March 2019, all organizations using Breeze will be upgraded to the StarLeaf app gradually, and Breeze will no longer be useable.

If you are an admin, you will receive an email with the following information:

  • the specific date the automatic upgrade will occur for your organization. If you wish to automatically upgrade before the given deadline, contact breezeupgrade@starleaf.com to arrange this
  • a breakdown of how many users in your organization are in each of the following categories:
  • 1 Automatic upgrade Upgrade should occur automatically with no issues for the user
    2 MSI installation Upgrade must be performed by admins due to original MSI installation
    3 Incompatible operating system Upgrade will fail for the user due to an unsupported OS

1: Automatic upgrade

For users with a version of Breeze that was not originally mass-installed using the MSI, there are two possible scenarios that will happen depending on whether or not StarLeaf is already installed on their computer. Users can download StarLeaf at any time from here .

Select an option below to view the user experience of the Breeze to StarLeaf upgrade.

2: MSI installation

If Breeze was installed with MSI then users cannot automatically upgrade to StarLeaf. The IT services team/admin must uninstall Breeze across all machines and replace it with StarLeaf.

For users with a version of Breeze that was originally mass-installed using the MSI, they will see a message that prompts them to contact the organization admin to uninstall Breeze and download StarLeaf.

3: Incompatible operating system

If StarLeaf is not installed and the user’s computer does not meet StarLeaf’s operating system requirements, a message appears that prompts the user to click a button which brings them to a web page with further details on these requirements.

For information about StarLeaf app OS requirements, go to Installing the StarLeaf app.

FAQs

For frequently asked questions and answers about the Breeze to StarLeaf app upgrade, go to FAQs