Using and securing voicemail
Using Account and licenses
Last updated October 15, 2021You can setup a voicemail system for StarLeaf, on any device.
On this page:
- About voicemail
- Recording a greeting
- Accessing voice and video mail messages
- Securing your voicemail
About voicemail
With StarLeaf, you can:
- Record a personal greeting for your voice and video mail
- Access your voice and video mail messages
- Secure your voicemail by setting or changing your security PIN
Video voicemail is disabled by default. To enable video voicemail for your organization, contact your reseller or StarLeaf representative.
Recording a greeting
- From your Account page in the app, select Record voicemail greeting. This starts a call between you and the StarLeaf voicemail system.
- Follow the system’s audio instructions to record a personal voicemail greeting.
Accessing voice and video mail messages
When a person leaves you a voice or video mail, you receive a message in your chat window with them. This message prompts you to Call voicemail as shown in the image below:
To listen to old or saved voice and video mail messages:
- In the Search or dial box, type 2999.
- Press Enter or select Call ‘2999’. This connects you to the voicemail system.
- Follow the audio instructions.
Securing your voicemail
If you are a StarLeaf user who joined before the Cloud 7.1 upgrade, you need to enter a security PIN when accessing your voicemail inbox. By default, this PIN is 0000 unless you have changed it.
If you are a StarLeaf user who joined after the Cloud 7.1 upgrade, a PIN is not required by default.
To ensure the security of your voice and video mail, you are advised to set a security PIN. To do this, go to StarLeaf and take the following steps:
- In the Search or dial box, type 2999.
- Press Enter or select Call ‘2999’. This connects you to the voicemail system.
- Follow the audio instructions.
While you are in a call using StarLeaf for desktop, you can access a drop-down keypad from the top toolbar: