Using and securing voicemail

Using Account and licenses
Last updated June 3, 2021

You can setup a voicemail system for StarLeaf, on any device.

On this page:

About voicemail

With StarLeaf, you can:

  • Record a personal greeting for your voice and video mail
  • Access your voice and video mail messages
  • Secure your voicemail by setting or changing your security PIN

Video voicemail is disabled by default. To enable video voicemail for your organization, contact your reseller or StarLeaf representative.

Recording a greeting

  1. From your Account page in the app, select Record voicemail greeting. This starts a call between you and the StarLeaf voicemail system.
  2. Follow the system’s audio instructions to record a personal voicemail greeting.

Accessing voice and video mail messages

When a person leaves you a voice or video mail, you receive a message in your chat window with them. This message prompts you to Call voicemail as shown in the image below:

To listen to old or saved voice and video mail messages:

  1. In the Search or dial box, type 2999.
  2. Press Enter or select Call ‘2999’. This connects you to the voicemail system.
  3. Follow the audio instructions.

Securing your voicemail

If you are a StarLeaf user who joined before the Cloud 7.1 upgrade, you need to enter a security PIN when accessing your voicemail inbox. By default, this PIN is 0000 unless you have changed it.

If you are a StarLeaf user who joined after the Cloud 7.1 upgrade, a PIN is not required by default.

To ensure the security of your voice and video mail, you are advised to set a security PIN. To do this, go to your StarLeaf app and take the following steps:

  1. In the Search or dial box, type 2999.
  2. Press Enter or select Call ‘2999’. This connects you to the voicemail system.
  3. Follow the audio instructions.

Tip: While you are in a call in the desktop app, you can access a drop-down keypad if you require it.