Thank you for participating in the StarLeaf app file sharing beta program.

The beta program is currently available for iOS and Android only. Mac and Windows versions will be available in the future.

On this page:

Minimum app versions required

The minimum app versions required for file sharing are 2.14.34 (iOS) and 2.15.7 (Android).

To check what version of the app you currently have, go to Account > About in your app.

If you are not on the minimum version or later, please update your app in the App Store (iOS) or Google Play Store (Android).

How to share files in the StarLeaf app

The example below shows how to share files in the StarLeaf app for iOS.

  1. From your StarLeaf app, go to Chats and select the person or group you wish to send a file to.
  2. Select the paperclip icon beside Type a message.
  3. Select either Camera, Photos, or Files to search for a file.
  4. Select the file when you have located it.
  5. Add a caption or message to your file (optional).
  6. Select the send button. Your file is sent.

How to view a shared file in the StarLeaf app

When you receive a file from another user in the StarLeaf app, it appears in your chat with that user (or group).

Select the cloud icon in the middle of the file to download and view it.

Supported file types and sizes

File sharing in the StarLeaf app supports all types of files – images (e.g. JPG, PNG, & GIF), videos (e.g. MP4, AVI) and documents (e.g. PDF, DOC, & DOCX).

The maximum file size that can be shared is 1GB.

As shown in the image above, file size and type are displayed on the image in the bottom left and right-hand corners.

How to view your cloud storage

To view your cloud storage allowance and usage:

  1. In the app, go to Account.
  2. Select Current plan.

There are three headings under Your cloud storage:

  • Allowance: the total storage allowance for your organization
  • Remaining: the total storage remaining and available to use by your organization
  • You are using: the storage amount that only you are using

Known limitations

ID Description
17396 It is not yet possible to delete files from the app
17397 If you send or receive a file in the mobile app, the file does not appear in the desktop app. Instead, an ‘invalid object’ message appears
17398 In Your cloud storage, the Remaining storage amount only changes when your organization has used 100MB or more

How do I report an issue or send feedback?

  1. In the app, go to Account.
  2. Select Send feedback. This opens an email template and uploads call logs to StarLeaf support.
  3. Use the template to tell us about your experience with the app.

Please copy in your email to StarLeaf support. You can also use to report less urgent or general inquiries.