Troubleshooting StarLeaf app

Using
Select a topic below to learn more about an issue: Call quality issues Camera issues (desktop) Receiving no video Microphone issues (desktop) Speaker issues (desktop) Unable to join meeting Poor … Continued

Safety and Compliance: Group Telepresence 3351

Installing Group Telepresence 3351
Installation View the installation instructions on the installation sheet that accompanies the StarLeaf Group Telepresence 3351 (GT 3351)  and the information on this page, before you connect the GT 3351 to its … Continued

Joining a meeting

Using StarLeaf room systems StarLeaf Touch 2035/2036
You can join ad hoc, scheduled, and permanent meetings from the room system. In this topic: Joining a scheduled StarLeaf meeting Joining a meeting before or after the scheduled time … Continued

Safety and Compliance: GT Mini 3330

Installing GT Mini 3330
Installation View the installation instructions on the installation sheet that accompanies the StarLeaf Group Telepresence 3330 (GT Mini) and the information on this page, before you connect the GT Mini to its power … Continued

StarLeaf 9.0

Managing StarLeaf releases Earlier releases
Expand/Collapse Introduction These release notes provide you with information about the latest upgrade to the StarLeaf platform and endpoints. This is a feature release and is effective from July 2019. … Continued

Firewall configuration for StarLeaf endpoints

Managing Firewall and bandwidth
For StarLeaf endpoints to be able to access the StarLeaf platform, certain ports on the public IP addresses of StarLeaf must be reachable for outbound connections through your firewall. It … Continued

View user status

Managing StarLeaf Admin Portal
You can view the online status of the users in your organization, from the Users page in your Admin Portal. In this topic: View all users View a specific user … Continued

Green buttons for third-party meetings

Integrating
On this page: About MultiJoin Prerequisites How to setup MultiJoin How languages are supported StarLeaf and Zoom About MultiJoin MultiJoin is an interoperability feature that, when configured, lights up the … Continued

StarLeaf app troubleshooter

Managing Troubleshooting StarLeaf
Select a topic below to learn more about an issue: Call quality issues Camera issues (desktop) Receiving no video Microphone issues (desktop) Speaker issues (desktop) Unable to join meeting Poor … Continued

StarLeaf room system troubleshooter

Managing Troubleshooting StarLeaf
This troubleshooter provides solutions to common problems that can occur when using a StarLeaf room system. This topic covers the following room systems using either Touch 2045, or Touch 2035/36 … Continued