About your reseller account

Managing StarLeaf Reseller Portal
Reseller account defaults By default, a StarLeaf reseller account includes: One customer representing your own internal deployment. This is a billed account configured according to the reseller agreement Three free … Continued

Email notifications

Managing Monitoring StarLeaf
The StarLeaf Portal can send email notifications about the state of hardware endpoints that are registered with StarLeaf. This feature is not enabled by default. Contact StarLeaf technical support if … Continued

Serial connection

Integrating Cloud Endpoint Control API
Serial port The serial port on the Group Telepresence 3330 (GT Mini) is labeled COM. The serial port on the Group Telepresence 3351 is labeled COM 2. The settings for … Continued

WatchGuard XTM2 firewall configuration

Managing Firewall and bandwidth
If your network is using a WatchGuard XTM2 firewall, ensure you have the correct settings. Without these, the firewall might mistake video traffic for a DoS attack. Your StarLeaf endpoints … Continued

NAT timeouts

Managing Firewall and bandwidth
StarLeaf has developed advanced firewall/NAT traversal technology, which requires minimal configuration on the network while maintaining a secure network. The connection between StarLeaf endpoints and the StarLeaf platform relies on … Continued

Introducing the phone

Using Phone 2105
On 19 October 2019, the StarLeaf Phone 2105 was discontinued and is no longer available to purchase. Phone 2105s that are currently in use by organizations will still be supported. … Continued

Safety and Compliance: Phone 2105

Installing Phone 2105
On 19 October 2019, the StarLeaf Phone 2105 was discontinued and is no longer available to purchase. Phone 2105s that are currently in use by organizations will still be supported. … Continued

Displaying the StarLeaf directory on H.323 endpoints

Installing H.323 endpoints
StarLeaf customers who have H.323 endpoints registered to the StarLeaf platform can configure those endpoints to display their StarLeaf organization’s directory. The directory displays the organization’s room systems and users, … Continued

Custom SIP trunk configuration

Integrating VoiceConnect (PSTN)
Integration with PSTN SIP trunks, known as VoiceConnect, provides inbound and outbound calling to and from the global telephone network for your organization. VoiceConnect (integration with PSTN SIP trunks) is … Continued

Creating a group

Using Messaging
You can create a private or public group chat with anyone using StarLeaf, both inside and outside your organization. A private group is only visible to people who are invited … Continued