Managing Troubleshooting StarLeafLast updated April 17, 2020
Echo is when you can hear your own voice repeated through your speaker/headset during a voice or video call.
Echo indicates a problem at the other end of the call. To stop echo, the person you are speaking to needs to:
- Make sure that the microphone and speaker are not too close to each other
- Use a headset/headphones rather than in-built laptop, television or monitor speakers whenever possible
- Lower the microphone level in StarLeaf app from AV Settings. Audio problems are often caused by the person at the other end of the call having the microphone level too high
If you are using a speakerphone, use the lowest comfortable volume to minimize echo.
If using StarLeaf for Windows, you can adjust your Windows microphone settings to help solve echo.
To access your Windows microphone settings:
- Go to the Windows Settings.
- Find your microphone settings in System > Sound.
- Select the audio and video devices you want to use from the options available to you.
If using StarLeaf for macOS, you can adjust your macOS microphone settings to help solve echo.
To access your macOS microphone settings:
- Go to System preferences > Sound.
- Select the audio and video devices that you want to use from the Input and Output tabs.