How to specify a particular protocol for a call
Managing Cloud and traffic routingLast updated August 21, 2019
The StarLeaf Cloud allows calls between different protocols: StarLeaf, H.323, Lync/Skype-for-Business, and SIP.
If a user dials email@example.com, the StarLeaf Cloud attempts to automatically determine which protocol to use for that call.
The StarLeaf Cloud chooses the first appropriate protocol from this list:
- Lync/Skype for Business
This approach is very quick at automatically determining which protocol to use for a call and does not burden users with the need to know which protocol is preferred/required by the device to which they are calling.
However, it is possible to force a call from a StarLeaf device to use a particular protocol. To do so, prefix the address with the protocol to use, e.g. h323: lync: sip:
- to force a call to be a Lync/Skype for Business call, dial the following on your StarLeaf app or hardware room system:
- to force a call to be an H.323 call, dial the following on your StarLeaf app or hardware room system:
- to force a call to be a SIP call, dial the following on your StarLeaf app or hardware room system: