Prerequisites

Hunt groups are an optional extra. Contact StarLeaf support or your reseller if your organization requires hunt groups.

About hunt groups

You can assign a group of extension numbers to a specific number or video address. When this number or video address receives an incoming call, the call is directed to the group of extension numbers. For example, organizations often have one public phone number, that when called, directs to a number of receptionists in the same organization.

When a call comes into the hunt group, the apps (or endpoints) of the hunt group members will either ring simultaneously or in a sequence depending on the configuration.

StarLeaf provides five types of hunt group:

  • Linear: An incoming call to the hunt group will ring the first member of the hunt group and if there is no answer within the Ringing duration time (a configuration option), the call will be routed to the second member of the hunt group and so on until the call is answered. If nobody in the hunt group answers the call, the configured Fallback will be applied
  • Group: An incoming call to the hunt group will ring every member of the group simultaneously. If nobody in the hunt group answers the call, the configured Fallback will be applied
  • Whole organization: An incoming call to the hunt group will ring every user and room system in the organization simultaneously. If nobody answers the call, the configured Fallback will be applied
  • All users: An incoming call to the hunt group will ring every user in the organization simultaneously. If nobody answers the call, the configured Fallback will be applied
  • All room systems: An incoming call to the hunt group will ring every room system in the organization simultaneously. If nobody answers the call, the configured Fallback will be applied

Create a hunt group

For every hunt group, you can specify the type of hunt group, the ringing duration, the fallback type, and whether or not the hunt group will cause StarLeaf on mobile devices to ring.

To create a hunt group:

  1. Go to the Hunt groups tab In your StarLeaf Admin Portal.
  2. Click Add hunt group.
  3. Type a Name for the hunt group.
  4. Choose whether or not the hunt group will cause StarLeaf on mobile devices to ring. For example, for some hunt groups it will only be appropriate for members to answer if they are at their desk on their desktop device.
  5. Choose the Hunt type (see above for more details of hunt types).
  6. Type the Ringing duration. This is the amount of time for which an app or endpoint will ring before the call is routed to the next recipient (if this is a linear group) or to the configured fallback.
  7. If this is a Linear or Group hunt group, add the Members. These can be users or room systems.
  8. Choose a Fallback type:
    • None: the call will hang up if nobody answers it
    • User/Room system/Hunt group: the call will be diverted to a particular user, room system, or hunt group that you enter
    • Voicemail: the call will be diverted to the voicemail system of a particular user that you enter
  9. Click Apply and you will see that the Dialing information is automatically completed by the Portal. For more information about video addresses, refer to StarLeaf video addresses.

To view or edit existing hunt groups, go to the Hunt groups tab in your Admin Portal.