Monitoring an organization

Managing Monitoring the Cloud
Last updated September 27, 2018

View call detail records

If enabled on an organization’s StarLeaf account, the Portal displays call detail records (CDRs) to administrators. CDRs provide the details of caller, called party, the bit rate of the call, and how the call disconnected. CDRs can be downloaded from the Portal as a CSV file. If CDRs are enabled on an account, an administrator is also able to view details of current calls in progress.

An example of CDRs is shown below.

To see more information about a particular CDR, click .

To download all CDRs as a CSV file, click Download all CDRs.

CDR information

Also refer to Call Detail Record (CDR) analysis and Call statistics.

  • Seq ID: A unique identifier that the Cloud gives to each call or conference. A call or conference includes more than one call leg
  • Record ID:A unique identifier for a point-to-point call or for a call leg of a conference. This is the identifier required by technical support to uniquely identify a particular call leg
  • Type: The type of call leg. This is one of:
    • initial: a leg in a point-to-point call
    • consultation: the initial call is on hold and one of the initial callers is talking to a third person, possibly with the intention of transferring the call or creating a conference
    • transferred: the initial call has been transferred
    • ad hoc participant: this is a call leg in an ad hoc conference
    • scheduled participant: this is a call leg in a scheduled conference
  • Start time and End time: When the call started (that is, when the call connected) and the time that the call ended
  • Caller/Conference participant: If the call was initiated by a StarLeaf device, the caller is the directory number of the user who made the call and that user’s name. If the caller is not using a StarLeaf device then this is another type of caller identifier depending on the calling device. For example, it could be a telephone number or a name from the far end
  • Answered by/Conference owner: If the call was answered by a StarLeaf device, this is the directory number of the user who answered the call and that user’s name. If the call is answered by another device, the Cloud displays an identifier for the device it believes answered the call. If this is a conference call, the conference owner’s details are used

Outcome: Whether or not the call was answered successfully. The outcome can be any one of:

  • Not connected
  • Not answered
  • Answered successfully
  • Answered elsewhere
  • Answered, but terminated before media negotiation completed
  • Ended whilst waiting in queue
  • Moved into conference
  • Ended whilst in waiting room
  • Rejected
  • Notified

View organization usage graphs

The StarLeaf Portal can display monthly usage reports (for the current 3-month period) for each organization. These comprise:

  • Number of calls per day (showing point-to-point, ad hoc, and scheduled conference calls)
  • Number of call minutes per day (showing point-to-point, ad hoc, and scheduled conference calls)
  • Users with the greatest call usage
  • Room systems with the greatest call usage

Monitor endpoint status

The StarLeaf Portal can send email notifications about the state of hardware endpoints that are registered with the StarLeaf Cloud. For more information, refer to Email notifications.

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