Monitoring an organization

Managing Monitoring the Cloud
Last updated January 8, 2020

You can view your organization’s Call detail records (CDR) from your Admin Portal. Choose a topic below for more information:

View call detail records

If enabled on an organization’s StarLeaf account, the Portal displays CDRs to administrators for 90 days. CDRs provide the details of the caller, the called party, the bit rate of the call, and how the call disconnected. You can download the CDRs for the past 30 days from the Portal as a CSV file. If CDRs are enabled on an account, an administrator is also able to view details of current calls in progress.

To view your organization’s CDRs, go to the Call detail records page in your Admin Portal:

To see more information about a particular CDR, click the information icon in the row of the call that you want to view.

To download a particular CDR, click the download icon in the row of the call that you want to download. To download all CDRs from the past 30 days as a CSV file, click Download all CDRs.

CDR information

Also refer to Call Detail Record (CDR) analysis and Call statistics.

  • Seq ID: The unique ID that StarLeaf assigns to each call sequence. Examples of a sequence include all the legs of a scheduled or ad hoc meeting, an initial call and transfer leg, or a fallback to videomail
  • Record ID: Shows the Sequence ID and the unique identifiers of call legs in a point-to-point call or meeting. The Record ID is required by Technical Support to identify a specific call leg.
  • Type: The type of call leg. This is one of:
    • initial: a leg in a point-to-point call
    • consultation: the initial call is on hold and one of the initial callers is talking to a third person, possibly with the intention of transferring the call or creating a meeting
    • transferred: the initial call has been transferred
    • ad hoc participant: this is a call leg in an ad hoc meeting
    • scheduled participant: this is a call leg in a scheduled meeting
  • Start time and End time: When the call started (that is, when the call connected) and the time that the call ended
  • Caller/Meeting participant: If the call was initiated by a StarLeaf device, the caller is the directory number of the user who made the call and that user’s name. If the caller is not using a StarLeaf device then this is another type of caller identifier depending on the calling device. For example, it could be a telephone number or a name from the far end
  • Answered by/Meeting owner: If the call was answered by a StarLeaf device, this is the directory number of the user who answered the call and that user’s name. If the call is answered by another device, StarLeaf displays an identifier for the device it believes answered the call. If this is a meeting, the meeting owner’s details are used

Outcome: Whether or not the call was answered successfully. The outcome can be any one of:

  • Not connected
  • Not answered
  • Answered successfully
  • Answered elsewhere
  • Answered, but terminated before media negotiation completed
  • Ended whilst waiting in queue
  • Moved into meeting
  • Ended whilst in waiting room
  • Rejected
  • Notified

View organization usage graphs

You can view monthly usage reports (for the current 3-month period) on the Reports page in your Admin Portal:

These comprise:

  • Number of calls per day (showing point-to-point, ad hoc, and scheduled meeting calls)
  • Number of call minutes per day (showing point-to-point, ad hoc, and scheduled meeting calls)
  • Users with the greatest call usage
  • Room systems with the greatest call usage

Monitor endpoint status

The StarLeaf Portal can send email notifications about the state of hardware endpoints that are registered with the StarLeaf platform. For more information, refer to Email notifications.

Related topics