You can view CDRs from the Call detail records page in your Admin Portal.

To download all CDRs from the last 3 months as a CSV file, click Download all CDRs.

On this page:

Call information

Sequence ID

The unique ID that StarLeaf assigns to each call sequence. Examples of a sequence include all the legs of a scheduled or ad hoc meeting, an initial call and transfer leg, or a fallback to videomail.

Record ID

Shows the Sequence ID and the unique identifiers of call legs in a point-to-point call or meeting. The Record ID is required by Technical Support to identify a specific call leg.


initialA point-to-point call, or the point-to-point call before an ad hoc meeting.
consultationThe consultation before forwarding a call, or before adding someone to a meeting.
ad hoc participantA user added to a meeting ad hoc, after an initial point-to-point call.
scheduled participantA user dialing in to a meeting that has been scheduled through the Portal.
transferredThe point-to-point call after a transfer has taken place. This is always seen after a CONSULT entry.
refer and referredrefer is when a Skype for Business endpoint asks a StarLeaf registered endpoint to join a Skype for Business meeting. referred is the resulting call

Call Outcome

Answered successfullyThe connected to the remote endpoint was established successfully.
Not answeredThe remote endpoint rung, but was not answered.
  1. If Termination Reason (see below) is Normal completion, then the caller rang someone in their own organization, but hung up before the callee answered.
  2. If Termination Reason is No answer, the callee did not pick up during the ringing period.
Not connectedThe call was not connected.
  1. If Termination Reason is Normal completion, the call may have been a consultation call, but the caller completed the transfer before the callee answered, or the caller rung someone outside their organization, but hung up before the call was answered.
  2. If Termination Reason is Busy, the far end returned a busy tone.
  3. If Termination Reason is Unavailable, a call has been attempted to a number that does not exist, or is not contactable through the public Internet.
Answered, but terminated before media negotiation completedThe call connected, but no media was ever established.
  1. If Termination Reason is Normal completion, then one of the participants hung up before the audio and/or video media channel was connected.
  2. If Termination Reason is either Media error or RMT media error then there was an error (see table below).
Moved into meetingThe user dialed into the meeting, and the meeting was active, so they were moved into it successfully. One of these legs appears for each user who successfully joins a StarLeaf scheduled meeting.
Ended whilst in waiting roomThe user dialed into a meeting, but hung up before any other user joined. The meeting only starts once either the host, or a second participant joins (depending on meeting settings in the StarLeaf Portal).
NotifiedThe callee has StarLeaf app for iPad logged in, but did not answer the call. Their iPad now has a missed call notification.
RejectedThe callee pressed the ‘reject’ or ‘send to mailbox’ button on the StarLeaf user interface.

Termination Reason

If you lose network connectivity and the call disconnects, StarLeaf automatically tries to reconnect you. Other reasons why the call may have disconnected are listed below.

Normal completionThe call disconnected after a successful connection.
DisconnectedThe call ended due to a disconnection. This may have been due to a loss of network connection. If this is the case, StarLeaf will automatically try to reconnect you.
No answerThe remote endpoint did not answer the call while it was ringing.
UnavailableThe remote endpoint was unavailable. It may not exist, or may be offline.
BusyThe remote endpoint returned a busy response. It may have been in another call.
DeniedThe remote endpoint denied the call. This can only occur if the remote endpoint is a legacy system or PSTN provider.
Media errorThere was a failure to negotiate appropriate media streams for the call, or a media processing failure in the StarLeaf platform.
RMT media errorThere was a media negotiation error at one of the endpoints. For example a StarLeaf app client may not have a microphone plugged in.
RejectedThe call was rejected by the far end. This may be due to the ‘Ignore call’ button being pressed.

About encryption

All StarLeaf calls are encrypted, but sometimes this is not shown in the CDRs.

If a call is unsuccessful, then the encryption status is shown as N/A, because calls that are not connected cannot be encrypted:

If a call is answered, but then immediately disconnected (for example, due to a network outage or client crash), the CDRs may be missing details of the call, and therefore could display the encryption status as unencrypted.