This troubleshooter provides you with guidance in addressing some of the more common problems when connecting StarLeaf devices to the StarLeaf Cloud. Each section indicates to which products it applies. Group Telepresence includes the GT 3351, and GT Mini 3330.

StarLeaf Cloud room and desktop systems

Breeze only

The following troubleshooting guidance applies to Breeze exclusively and not any of the other StarLeaf Cloud endpoints.

Applies to: PT Mini Group Telepresence Breeze

All Cloud-registered products

The following troubleshooting guidance applies to all products registered to the StarLeaf Cloud.

Applies to: PT Mini Group Telepresence Breeze

Additionally, if you have a StarLeaf Cloud-registered H.323 endpoint: