You can view CDRs from the main menu of the StarLeaf Portal. You can download the CDRs as a comma-separated file.
An ID, which is unique per call leg.
An ID, which is unique per call sequence. Examples of a sequence include all the legs of a scheduled or ad hoc conference, an initial call and transfer leg, or a fallback to videomail.
|INITIAL||A point-to-point call, or the point-to-point call before an ad hoc conference.|
|CONSULT||The consultation before forwarding a call, or before adding someone to a conference.|
|CONFERENCEE||A user added to a conference ad hoc, after an initial point-to-point call.|
|SCHEDULED_CONFERENCEE||A user dialing in to a conference that has been scheduled through the Portal.|
|TRANSFERRED||The point-to-point call after a transfer has taken place. This is always seen after a CONSULT entry.|
|CONNECTED||The connected to the remote endpoint was established successfully.|
|NO_ANSWER||The remote endpoint rung, but was not answered. |
- If Termination Reason (see below) is OK, then the caller rang someone in their own organization, but hung up before the callee answered.
- If Termination Reason is NO_ANSWER, the callee did not pick up during the ringing period.
|NOT_CONNECTED||The call was not connected.|
- If Termination Reason is OK, the call may have been a consultation call, but the caller completed the transfer before the callee answered, or the caller rung someone outside their organization, but hung up before the call was answered.
- If Termination Reason is BUSY, the far end returned a busy tone.
- If Termination Reason is UNAVAILABLE, a call has been attempted to a number that does not exist, or is not contactable through the public Internet.
|CONNECTED_NO_MEDIA||The call connected, but no media was ever established.|
- If Termination Reason is OK, then one of the participants hung up before the audio and/or video media channel was connected.
- If Termination Reason is either MEDIA_ERROR or RMT_MEDIA_ERROR then there was an error (see table below).
|MOVED_INTO_CONFERENCE||The user dialed into the conference, and the conference was active, so they were moved into it successfully. One of these legs appears for each user who successfully joins a StarLeaf scheduled conference.|
|ENDED_IN_WAITING_ROOM||The user dialed into a conference, but hung up before any other user joined. The conference only starts once either the host, or a second participant joins (depending on conference settings in the StarLeaf Portal).|
|NOTIFIED||The callee has Breeze for iPad logged in, but did not answer the call. Their iPad now has a missed call notification.|
|REJECTED||The callee pressed the ‘reject’ or ‘send to mailbox’ button on the StarLeaf user interface.|
|OK||The call disconnected after a successful connection.|
|DISCONNECTED||The call ended due to a disconnection. This may have been due to a loss of network connection.|
|NO_ANSWER||The remote endpoint did not answer the call while it was ringing.|
|UNAVAILABLE||The remote endpoint was unavailable. It may not exist, or may be offline.|
|BUSY||The remote endpoint returned a busy response. It may have been in another call.|
|DENIED||The remote endpoint denied the call. This can only occur if the remote endpoint is a legacy system or PSTN provider.|
|MEDIA_ERROR||There was a failure to negotiate appropriate media streams for the call, or a media processing failure in the StarLeaf Cloud.|
|RMT_MEDIA_ERROR||There was a media negotiation error at one of the endpoints. For example a Breeze client may not have a microphone plugged in.|
|REJECTED||The call was rejected by the far end. This may be due to the ‘Ignore call’ button being pressed.|