These release notes provide you with information about the latest upgrade to the StarLeaf Cloud, Portal, and endpoints. This is a feature release and is effective from January 2018.

All upgrades take place outside of normal office hours for all regions. Endpoints automatically restart and reconnect to the Cloud after the upgrade.

StarLeaf operates a system of rolling upgrades across our data centers, which are distributed globally. New features may be enabled separately.

New features

Everyone can now download and sign into the new StarLeaf app. (Go to our app download page ).

The StarLeaf app is a simple, secure and reliable app for messaging, meetings and calling. It works from anywhere, on any device, so colleagues can collaborate, share and discuss as easily on the move as at work, and it is completely interoperable with other third party video conferencing systems.

Cloud version 5.3.1 provides the following new features:

Feature Description
New user interface for GT Mini 3330 and Group Telepresence 3351

Cloud 5.3.1 introduces some changes to the user interface for the touchscreen controller for GT Mini 3330 and Group Telepresence 3351. The changes center on improving the ease of joining meetings and are based on customer feedback:

From February 14, 2018 onwards, all room systems in new organizations will have the new user interface.

There will be no change to existing endpoints; these will continue to have the original user interface.

Note: If you are an existing customer, please contact StarLeaf Support if you would like to have your room systems use the new user interface.

A new Group Telepresence Quick Start Guide is available here.

This new interface is also available for StarLeaf Personal Telepresence

Scheduling add-in for MS Outlook Office 365

An add-in is now available for Microsoft Office 365. This allows Outlook users to schedule a StarLeaf meeting directly from their email client or calendar. The add-in is for Outlook for Windows, macOS and online.

This is available from Microsoft App Source ( ).

For more information, refer to Using the Add-in for Office 365

All new guests will be prompted to download the app

Cloud 5.3.1 introduces a change to the provisioning of guests with a software client. All guests who have been invited to use StarLeaf will now be prompted to download and sign up for the StarLeaf app rather than Breeze.

Everyone can now download and sign into the new StarLeaf app. (Go to our app download page ). Breeze is also still available if required from our StarLeaf Downloads page.

Note that where a person’s email domain matches an existing organization AND that organization has not requested to have new users prompted to download the app, that person will be prompted to download Breeze

StarLeaf app calls tab

To improve the user experience, StarLeaf app now has separate Calls and Chats tabs.

Chats shows all 1-to-1 and group chats in order of chatting history. Calls shows all recent calls in order of calling history. Received calls do not affect the order of chats.

The image below shows Calls on Windows:

New account features in the app

The Account page in the app allows you to:

  • Invite people to use StarLeaf: You can now invite other people to use the app. To invite someone, in the app, go to Account > Invite to StarLeaf
  • Record a voicemail greeting: You can now record a voicemail greeting. To do so, in the app, go to Account > Record voicemail greeting and follow the audio prompts

The Account page also now provides you with a link to this support site where you can find more information about using the app and also raise a support case.

The image below shows the Account page on iOS:

Localization StarLeaf is now available in Brazilian Portuguese on all devices. For more information about localization and available languages, refer to Localization of StarLeaf endpoints, apps, and Portal
StarLeaf for macOS: end call When using StarLeaf on macOS, you can now end a call using the red ‘x’ in the upper left corner of the call window
StarLeaf for iOS: microphone and camera When using StarLeaf on iOS, you can no longer make or answer a call if you have not given the app permission to use the camera and microphone on the device. Instead, you will be prompted to give the necessary permissions. For information on how to do so, refer to About camera and microphone
StarLeaf for Android: speakerphone toggle

You can now toggle between speakerphone and handset audio on Android. The speakerphone control is in the top right of your calling screen:

Issues resolved

Cloud 5.3.1

Bug fixes effective in StarLeaf Cloud 5.3.1:

ID Description
13826 Windows: Under certain circumstances, in the previous version, the app did not show all upcoming meetings. Cloud 5.3.1 fixes this issue
14580 Calls to the voicemail system from the StarLeaf app now display as calls to Voicemail, rather than to ‘VVM’ in English. This is a localized term and will appear in the language of the device
14782,14784 When sharing your screen from the app and the shared content resolution is greater than 1920×1080, the resolution will be down-scaled such that the receiving device can display the entire shared screen
15064 In previous releases, guest users did not have an avatar on their Account page. Cloud 5.3.1 fixes this issue
15380 StarLeaf on macOs now correctly displays in Dutch when running on macOs devices with the language set to Dutch

Known limitations

For per-vendor interoperability information, refer here.

Reference ID Description
  Samsung Galaxy Note 8 incorrectly reports that StarLeaf app is accessing the device camera and microphone randomly and in between calls. The StarLeaf app only accesses a device camera and microphone during a call
5454 Breeze full screen mode is not supported on Mac OSX versions below 10.7
10858 Internet Explorer 11: When you access a user page on the Portal using Internet Explorer 11, the time zone selection box automatically opens
11755 There is a BFCP interoperability issue between Cisco VCS and the StarLeaf Cloud which can cause screen share to be disabled mid call
12040 Using Click-to-Call in the Safari browser on OSX sometimes results in difficulties receiving shared content and dropped calls when the Safari tab is minimized for longer than 10 seconds. This is due to the AppNap feature on OSX that puts background applications to sleep if they are not in the foreground
12067 In some circumstances, when a Skype for Business client attempts to add video or content into a StarLeaf conference with no other video participants there can be unexpected call failure
12134 For calls where one participant is using a Polycom Trio, audio and/or video might stop when starting or stopping content share