Hunt groups can be configured through the Portal. This is an additional option. Contact StarLeaf technical support or your reseller if your organization requires hunt groups.

Hunt groups allow incoming calls to a specific number to be directed to a defined group of extension numbers (belonging to the hunt group members). When a call comes into the hunt group, the apps (or endpoints) of the members will either ring simultaneously or in a sequence depending on the configuration of the hunt group.

To view, create, and edit hunt groups, in the Portal go to Hunt groups.

For every hunt group, specify the type of hunt group, the ringing duration, the fallback type, and whether or not the hunt group will cause StarLeaf on mobile devices to ring.

The Cloud provides five types of hunt group:

  • Linear: An incoming call to the hunt group will ring the first member of the hunt group and if there is no answer within the Ringing duration time (a configuration option), the call will be routed to the second member of the hunt group and so on until the call is answered. If nobody in the hunt group answers the call, the configured Fallback will be applied
  • Group: An incoming call to the hunt group will ring every member of the group simultaneously. If nobody in the hunt group answers the call, the configured Fallback will be applied
  • Whole organization: An incoming call to the hunt group will every user and room system in the organization simultaneously. If nobody answers the call, the configured Fallback will be applied
  • All users: An incoming call to the hunt group will ring every user in the organization simultaneously. If nobody answers the call, the configured Fallback will be applied
  • All room systems: An incoming call to the hunt group will ring every room system in the organization simultaneously. If nobody answers the call, the configured Fallback will be applied

If nobody answers a call to a hunt group, you can configure a fallback which is one of:

  • None: the call will hang up if nobody answers it
  • User/room system/hunt group: the call will be diverted to a particular user, room system, or hunt group
  • Voicemail: the call will be diverted to the voicemail system of a particular user

Create a hunt group

  1. In the Portal go to Hunt groups > Add hunt group.
  2. Type a Name for the hunt group.
  3. Choose whether or not the hunt group will cause StarLeaf on mobile devices to ring. For example, for some hunt groups it will only be appropriate for members to answer if they are at their desk on their desktop device.
  4. Choose the Hunt type (see above for more details of hunt types).
  5. Type the Ringing duration. This is the amount of time for which an app or endpoint will ring before the call is routed to the next recipient (if this is a linear group) or to the configured fallback.
  6. If this is a Linear or Group hunt group, add the Members. These can be users or room systems.
  7. Choose a fallback type:
    • None: the call will hang up if nobody answers it
    • User/room system/hunt group: the call will be diverted to a particular user, room system, or hunt group that you enter
    • Voicemail: the call will be diverted to the voicemail system of a particular user that you enter
  8. Choose Apply and you will see that the Dialing information is automatically completed by the Portal. For more information about video addresses, refer to About StarLeaf video addresses.