Draft status

Summer 2020 is currently in pre-release and these release notes have draft status.

Subsequent updates to this release will roll out across the entire StarLeaf platform during maintenance hours in your region. Organization admins will receive notification emails advising of the updates and maintenance hours for their organization.

On this page:


These release notes provide you with information about the latest upgrade to StarLeaf meetings. This is a feature release and is effective from May 2020.

All upgrades take place outside of normal office hours for all regions. Endpoints automatically restart and reconnect to StarLeaf after the upgrade.

StarLeaf operates a system of rolling upgrades across our data centers, which are distributed globally. New features may be enabled separately.

New features

Host plans

StarLeaf is launching simplified pricing for meetings, using a host-based model.

There are three subscription plans: Basic host, Business host, and Enterprise host

A host is a person who has the ability to create unlimited meetings. This includes instant and scheduled meetings but only one meeting at a time can occur. Hosts can choose for their meeting to start when they join or to start when other users join.

All host plans feature: 

  • Unlimited one-to-one meetings
  • Group messaging and one-to-one chats
  • Telephone dial-in for 50+ countries
  • Interoperability with all other business video tools
  • Outlook and Google calendar integrations
  • Microsoft Teams integration

To find out more about the host plans, contact your StarLeaf representative.

Admins can assign or remove a host license to or from a user in StarLeaf Portal > Customer or My organization > Users

Push-to-talk for Windows and macOS

When you are in a call or a meeting scheduled by someone in your organization and your microphone is muted, you can now press and hold the space bar to temporarily unmute your microphone.

Keyboard shortcuts for Windows and macOS

When you are in a call or meeting, the following keyboard shortcuts for your microphone and camera are now available:

Turn microphone on / off
Windows Alt+A
macOS Shift+Command+A
Turn camera on / off
Windows Alt+V
macOS Shift+Command+V

Speaker test in AV settings

You can now test your speakers in Audio & video settings from your Account tab or during a call. Select Play test sound as shown below.

Issues resolved

ID Description
StarLeaf Platform
26929 Improvements to the English (UK) and French voice prompts that you hear when you dial into a meeting from a standard mobile/telephone. Instead of a text-to-speech system, a real voice has been recorded

In certain circumstances, if you tried to join a meeting from a Firefox browser but did not grant camera and microphone permissions, an incorrect error message could appear and joining the meeting would fail. Summer 2020 fixes this issue and you now see the correct guidelines for allowing camera and microphone access while joining the meeting in your browser

26790 In rare circumstances, a guest user who tried to join a meeting from Internet Explorer received a incorrect pop-up notification. Summer 2020 fixes this issue
26405 A fix to the width of the Meeting ID column in StarLeaf Portal which will now allow 10-digit meeting IDs to be fully displayed
25115 In rare circumstances, it was not possible to dial a French telephone number from StarLeaf that started with the numbers “075”. Summer 2020 fixes this issue
25561 In previous versions, if a meeting organizer exited a locked meeting, they could not rejoin the meeting. From Summer 2020, the meeting organizer can rejoin locked meetings
25919 In previous versions, screen sharing from a Firefox 72 browser could fail. Summer 2020 fixes this issue and you can share and stop sharing as expected from Firefox 72
26459 StarLeaf Portal is now available in Finnish
26727 When selected in a Safari browser, Click-to-call links that were configured to direct a call to a specific StarLeaf user showed an incorrect page. The correct page is now shown
StarLeaf Pronto 210
27115 In a rare circumstance, Pronto 210s lost their wireless and sleep timeout settings that were configured in the Portal. StarLeaf is restoring all settings configured from 22 May 2020 onwards until your organization receives the Summer 2020 upgrade which includes a fix to prevent this from happening again
StarLeaf on Windows, macOS, iOS, and Android
19170 In previous versions, when you made a call, the dial tone volume was a lot louder than the in-call volume and you may have needed to adjust the volume between the two. From Summer 2020, the dial tone volume is now at a similar level to that of the in-call volume
26022 When you are in a meeting and select Invite participants> Send email, the text in the email invite that is created is now localized according to the language set on your Windows device
StarLeaf on Windows, macOS, and Android
PM-1318, 26668 Further improvements to audio quality and echo cancellation
StarLeaf on Windows and macOS
27147 In certain circumstances, if you started a meeting from the Start meeting button on the Meetings tab, it was not possible to copy the invite link or invite other participants to the meeting. Summer 2020 fixes this issue and invites should behave as expected
StarLeaf on Windows
26679 Spotlight meetings: general improvements to the user experience for participants in spotlight when an audience participant raises their hand
26725 In previous versions, when you were in an ongoing call and attempted to invite another person from the Add participant panel, this person’s information pane could appear blank if you had a chat conversation open with them in your main app window
26738 Spotlight meetings: in previous versions, when audience participants raised their hands, participants in spotlight would no longer be able to see the number of participants in the meeting from the in-call control toolbar. From Summer 2020, both the raise hand icon and number of participants is shown in the spotlight participant’s in-call control toolbar
26772 User interface improvements. When you share content into a meeting, your self-view no longer moves above another participant’s video, and instead stays in the bottom right-hand corner of the call window
26828 In previous versions, if you moved the Windows taskbar to the top of your screen while StarLeaf was running, the in-call sharing toolbar may have disappeared behind the taskbar or overlapped with it. From Summer 2020, if you move your Windows taskbar, the sharing toolbar is still visible and does not overlap
StarLeaf on macOS
26851 There is now the option to disable StarLeaf from launching when you log into your Mac. While the app is open, in your toolbar, go to StarLeaf > Preferences and untick Launch StarLeaf
26556 In certain circumstances, when you had your microphone muted and another participant spoke loudly, a warning would appear on your screen saying that you were too close to your microphone. Summer 2020 fixes this issue
26647 Improvements to app performance when you are in a meeting with a large number of participants
26771 General improvement to the appearance of the Chat panel in a meeting that was started from the Group video meeting button in a group chat
27088 Improvements to the auto-hide functionality of the controls and toolbar in an ongoing call or meeting
StarLeaf on Android
19632 In previous versions, calls made on devices with wired headphones connected would not automatically use the headphones as the audio and microphone output. From Summer 2020, calls made on Android devices will automatically use the audio and microphone output of headphones, if connected
23793 In certain circumstances, when you ended a call, a warning saying Handset audio on could incorrectly appear on the screen. Summer 2020 fixes this issue
25955 In previous versions, StarLeaf meeting links such as meet.starleaf.com/777777/app would direct first-time StarLeaf users on Android to the Play Store to download StarLeaf but sometimes, would not launch the user’s meeting after the download as it should have done. From Summer 2020, users who download StarLeaf for Android by following a meeting link will be directed to their meeting afterward as expected
26857 In previous versions, when switching back to an ongoing call after having been in another app that uses the camera, the user would have to manually re-enable their camera. From Summer 2020, StarLeaf automatically re-enables your camera when switching back from using another app that also uses the camera
StarLeaf integrations
24745 In certain circumstances, when you scheduled a meeting in a particular time zone using the StarLeaf Scheduler for Google Calendar, the time zone for that meeting shown in the Portal could be incorrect. Summer 2020 fixes this issue and time zones remain consistent between the Scheduler and Portal
26357 In previous versions, some users experienced issues when trying to connect their Outlook account to the StarLeaf Scheduler for Office 365. Summer 2020 fixes this authentication issue and the Scheduler connects as normal


Component Minimum version
Room systems 1.21.6
Huddle 1.22.9
Touch 2045 1.22.7
Touch 2035, 2036 1.21.2

StarLeaf app

Windows 3.18.43
macOS 3.18.42
iOS 3.18.43
Android 3.18.43

Known limitations

For per-vendor interoperability information, refer here.

Reference ID Description

If or when a StarLeaf Huddle is turned off and on again, the MAC address can change to a random address. StarLeaf are working on a fix for this for existing Huddle room systems. Newly purchased Huddle room systems will not experience this issue

27048 StarLeaf green buttons for Microsoft Teams meetings that use Pexip as the Teams gateway provider will not always work with Office 365 ATP Safe Links . A fix for this is coming soon
25443 On Android devices you may sometimes see a notification saying that StarLeaf has been detected using Camera, even when you are not in a call. StarLeaf app periodically scans for the presence and capabilities of a camera on your device, and when Android detects this scanning, it triggers that notification. StarLeaf never uses your camera when not in call with StarLeaf app.
12067 In some circumstances, when a Skype for Business client attempts to add video or content into a StarLeaf meeting with no other video participants there can be unexpected call failure
11755 There is a BFCP interoperability issue between Cisco VCS and the StarLeaf Cloud which can cause screen share to be disabled mid call
10858 Internet Explorer 11: When you access a user page on the Portal using Internet Explorer 11, the time zone selection box automatically opens