Spring 2021

Managing StarLeaf releases
Last updated September 30, 2021

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Release status

Spring 2021 is currently being rolled out between January 2021 and May 2021, during maintenance hours in your region. Organization admins will receive notification emails advising of the updates and maintenance hours for their organization.

On this page:

Introduction

These release notes provide you with information about the latest upgrade to StarLeaf.

All upgrades take place outside of normal office hours for all regions. Endpoints automatically restart and reconnect to StarLeaf after the upgrade.

StarLeaf operates a system of rolling upgrades across our data centers, which are distributed globally. New features may be enabled separately.

New features

Schedule live streams to external platforms with StarLeaf schedulers for Office 365 and Outlook Exchange

With StarLeaf Scheduler for Office 365 and Outlook Exchange, you can now create a stream of a StarLeaf meeting to a third-party platform such as YouTube or Vimeo. Live streaming is useful if you want to allow a wide audience to view a live meeting, discussion, or company update.

When you schedule a StarLeaf meeting from your calendar, select Live stream to external platform and enter your Stream URL and key.

For more information about live streaming to external platforms, go here.

Large meetings

Requires apps 4.4.19 and Portal 6.7

Have the full StarLeaf experience with up to 300 participants in any meeting.

For more information, see Large meetings.

To schedule large meetings, you must have a paid host license.

Virtual backgrounds

Requires Windows 4.5 and macOS 4.7

You can now blur or replace your video background, with StarLeaf for Windows and macOS.

For information on how to blur or replace your background, see Blur or replace background.

All custom backgrounds must be a JPG or JPEG image, of at least 1920 x 1080 pixels in size.

Streaming to external platforms

Requires apps 4.5 and Portal 6.7

You can now live stream a broadcast of a StarLeaf meeting on a third-party platform, such as YouTube or Vimeo. Live streaming is useful if you want to allow a wide audience to view a live meeting, discussion, or company update.

When scheduling a meeting from the StarLeaf Portal, open Advanced settings, then tick Live stream to an external platform. Depending on which external platform you want to stream to, enter the Stream URL and/or Stream key.

For more information, see Live streaming to external platform.

Message replies

Requires apps 4.5 and Portal 6.7

You can now directly reply to any message or attachment sent to you in StarLeaf.

On desktop devices, hover your cursor over a message, click the reply icon, then send your message as normal. On mobile devices, hold and swipe right on a message, then send your message as normal.

A quote from the message that you are replying to is sent alongside your message.

Message forwarding

Requires apps 4.6 and Portal 6.7

You can now forward a message and/or file in a chat to another person or group.

On desktop devices, hover your cursor over the message and click the three dots to display more options. Select Forward and the person or group you want to forward the message to. On mobile devices, press and hold a message, then select Forward.

Call toolbar improvements

Windows and macOS only. Requires apps 4.6 and Portal 6.7

Improvements to the in-call toolbar and layout controls have been made. You can now switch between video layouts using the new layout controls that appear when you hover your cursor over the video.

AV settings can now be accessed more easily in the main in-call toolbar.

New features on StarLeaf Room for Poly

Dual-screen support

Requires version 1.29

Dual-screen functionality is now supported on StarLeaf Room for Poly.

Connect your Poly video bar to both of the room system screens. When dual-screen mode is active, StarLeaf will show video on one screen, and shared content on the other. For more information, see Dual-screen support for StarLeaf Room for Poly.

1080p video and content

Requires version 1.29

1080p video receive and content is now available on StarLeaf Room for Poly. This feature requires a Business or Enterprise room subscription.

To enable or disable 1080p video receive and content for your organization, go to Portal > Edit organization > Advanced settings.

You can override the organization default on a per-room setting in Portal > Room systems > Edit room system > Advanced settings.

For more information about StarLeaf resolutions and bandwidths, go here.

Support for multiple cameras on StarLeaf Room for Poly

StarLeaf Room for Poly now supports setups with multiple cameras if your room has a Poly X50 or Poly G7500.

StarLeaf Room for Poly type Type of camera support
Poly X30 Built-in camera only
Poly X50 Built-in camera and one USB camera
Poly G7500 One, two, or three cameras (one HDCI and two USB)

For more information, go to Supported camera setups.

StarLeaf Room for Windows

StarLeaf Room for Windows is the simple video meetings solution that lets you build your meeting room your way.

A StarLeaf Room for Windows consists of:

  • A Windows PC running StarLeaf with a camera*, microphone* and TV* attached
  • An Android phone or tablet as a controller

To learn more, see StarLeaf Room for Windows.

*optional

Improved meeting experience on browsers

If you are participating in a StarLeaf meeting using Google Chrome, you can now share your screen without having the Screen Share for StarLeaf Click-to-Call extension installed. To share your screen, click the sharing icon at the bottom of your call window:

StarLeaf now also supports Microsoft Edge 79 (or higher) for browser calling.

StarLeaf for Windows proxy support

Connections through proxies on StarLeaf for Windows are now possible. For more information, go to Proxies and video conferencing.

End of support for joining meetings with Internet Explorer 11

Starting 3rd April 2021 (and possibly earlier for pre-release customers), StarLeaf will no longer support joining meetings through the browser Internet Explorer 11. If you attempt to join a StarLeaf meeting using Internet Explorer 11, you will be advised that it is not possible and prompted to instead use Google Chrome, Mozilla Firefox, or Microsoft Edge 79 or higher.

You can continue to access the StarLeaf Portal using Internet Explorer 11.

Issues resolved

Select a release below to display the bug fixes and improvements effective in that release.

Portal 6.8
ID Description
30053 General improvement to the layout and movement of video and audio participant panes in a meeting.
29909 Support for joining third-party meetings is possible through a WebEx CVI gateway (in addition to BlueJeans, Pexip, and Poly gateways). MultiJoin is available for organizations with an Enterprise Room License.
29752 In a previous version, for a small number of users with multiple calendar subscriptions in Office 365, scheduling StarLeaf meetings was not possible even though the add-in was installed. This issue has now been fixed and these users can schedule StarLeaf meetings from their Office 365 calendar as normal
29539 In certain circumstances, when an invitee responded to a meeting invite with accept/reject, this response did not always show in the StarLeaf app and a question mark was shown beside the invitee’s name. From 6.8, if an invitee responds to an invite, the person who invited them will see their acceptance or rejection in StarLeaf.
29146 Improvement to the profile picture that appears for audio-only Guest Join users in a video meeting.
28896 In a previous version, scheduling StarLeaf meetings through delegated Office 365 calendar did not always work. This issue is now fixed.
28375 Joining third-party meetings on StarLeaf through a Poly CVI gateway with a custom domain now works as expected.
Portal 6.7
ID Description
29933 Users who had set their Portal language to Polish, would sometimes not be notified if a room system that they were trying to schedule a meeting with, clashed with another meeting. This issue is now fixed.
29279 Sometimes, if you attempted to join a Microsoft Teams meeting from a StarLeaf room system, using the Poly CVI Gateway, you would be redirected to the meeting ID entry screen instead of joining the meeting. This issue is now fixed.
29003 For new organizations that did not manually assign host licenses to users, StarLeaf would automatically assign host licenses to the first users who signed into the organization. This behavior has now been removed: all users who sign up to a new StarLeaf organization are now automatically assigned as basic users. Organization admins must now manually assign host licenses in the StarLeaf Portal.
29139 Improvements to ad hoc meetings: ad hoc meetings now feature tiles for audio participants, and video panes no longer shuffle when participants leave or join.
29628 Sometimes, if you attempted to join a StarLeaf meeting on a browser and entered a name with few characters or letters on the pre-meeting screen, you would be prompted to hang up and rejoin the meeting. This issue is now fixed.
29604 Improvements to live streaming and recording: people who view a live stream or watch a recording of a StarLeaf meeting, will now no longer see the recording icon in the video window.
Apps 4.7

Versions

Component Minimum version
Windows 4.7.29
macOS 4.7.31
iOS 4.7.29
Android 4.7.30

Issues resolved

ID Description
StarLeaf on Windows
29346 In certain circumstances, the chat history and messages between you and another user did not always load and become visible. This issue is now fixed.
30629 In a previous version, if you restarted your PC, you might have lost any saved virtual backgrounds in StarLeaf. This issue is now fixed and the only time your backgrounds are cleared from StarLeaf is if you choose to manually sign out.

StarLeaf on macOS
26677 In rare circumstances, StarLeaf could unexpectedly close during a call, often around the time that a file was shared in the in-call chat. This issue has now been fixed.
303026 General improvements to the user interface of the Today tab.
30514 In previous versions, when you selected New chat and entered the name or email of a person that was not in your contact list, you should have received the option to send an invite but this did not appear. This issue is now fixed and you have the option of inviting external people to Starleaf from the New chat button.
StarLeaf on iOS
30819 General improvements to the in-call view after you start an instant meeting by pressing Start meeting
Apps 4.6

Versions

Component Minimum version
Windows 4.6.32
macOS 4.6.32
iOS 4.6.32
Android 4.6.32

Issues resolved

ID Description
StarLeaf on Windows
30458 Sometimes, when you first installed StarLeaf onto your device, it would not automatically launch. This issue is now fixed.
29735 In previous versions, when you were on the pre-meeting screen or alone in a meeting, and you attempted to switch between windowed and full screen mode using double-click, sometimes this would not work. Now, double-clicking on the video while in the pre-meeting screen or while alone in a meeting, will switch between full screen and windowed mode.
29120 For users who have French as their set language, sometimes the displayed text in the Dial-in numbers window in a meeting would be cut off. This issue is now fixed.
30012 In rare circumstances, when you attempted to use StarLeaf with an incompatible camera, the self-view would display an image of an unspecified person. This issue is now fixed.
StarLeaf on macOS
30212 Sometimes, when you attempted to open a shared file from StarLeaf that your device does not support, this could cause StarLeaf to close unexpectedly. This issue is now fixed, and additionally StarLeaf will notify you if a shared file is unable to be opened on your device.
29983 Improvements to notifications: message notifications from StarLeaf that appear in the macOS sidebar, now automatically disappear when the message has been read.
StarLeaf on iOS
29990 Improvements to the selection window when setting Do not disturb with a custom time and date.
30148 In rare circumstances, when you attempted to reply to a message by swiping right, this could cause the swipe to reply feature to stop working until StarLeaf was restarted. This issue is now fixed.
Apps 4.5

Versions

Component Minimum version
Windows 4.5.70
macOS 4.5.72
iOS 4.5.67
Android 4.5.63

Issues resolved

ID Description
StarLeaf on Windows and macOS
25992 In certain circumstances, if you left and rejoined a large meeting, the in-meeting chat pane would no longer display the previous messages of that meeting. From Spring 2021, when you rejoin a meeting that you have left, the in-meeting chat will display all the messages sent in that meeting.
StarLeaf on iOS and Android
29198 Improvements to titles for meeting links sent when adding participants to a meeting.
StarLeaf on Windows
29765 In rare circumstances, if a one-to-one call was put on hold (to create an ad hoc meeting, for example) and then resumed, your self-view could appear blank for the rest of the call or meeting. This issue is now fixed.
StarLeaf on macOS
29484 In some cases, StarLeaf did not always detect certain in-built cameras on macOS devices. From Spring 2021, StarLeaf now fully supports cameras using an NV12 image format.
29757 When you attempted to search for a public chat group, sometimes the scroll bar would not appear in the search window. This issue is now fixed.
StarLeaf on iOS
29453 Sometimes if you selected an item in a list (such as a meeting in the Meetings tab), then returned to that same list, the item would still appear to be highlighted, even when deselected. This issue is now fixed.
29364 When using an iOS tablet, sometimes the pop-out panels of certain in-call controls (such as Chat) were not centered on the control’s icon. This issue is now fixed.
29336 In certain circumstances, when you left a call or meeting there would still be in-call chat notifications present in the iOS device’s system tray. From Spring 2021, StarLeaf clears all in-call chat notifications from the device’s system tray when you leave a call or meeting.
StarLeaf on Android
29774 Sometimes when entering a call, StarLeaf would be unable to reactivate a device’s camera if it initially failed to start up. From Spring 2021, StarLeaf will now be able to reset the camera of an Android device that has failed to initially activate for a call.
StarLeaf integrations
26572 StarLeaf Scheduler for Office 365: General improvements to loading times for users outside of Europe when selecting the StarLeaf Scheduler button in Office 365.
29000 StarLeaf for Microsoft Teams: Improvements to StarLeaf room system compatibility with invites from Microsoft Teams. Scheduled meetings with custom settings are now more likely to appear on StarLeaf room systems.

What version am I on?

For instructions on how to find out what version of Portal or StarLeaf you are on, select one of the following:

Portal
  1. Log in to StarLeaf Portal
  2. On the page footer, select About

    3. This opens a version report such as the one below where you can find the Portal version number you are currently on.

StarLeaf for desktop

On StarLeaf for desktop, go to the Account tab to view the app version you are currently on.

StarLeaf for mobile
  1. On StarLeaf for mobile devices, go to the Account tab.
  2. Scroll down and select About to view the app version you are currently on.

Known limitations

For per-vendor interoperability information, refer here.

Reference ID Description
30792 Due to a bug in Intel’s current drivers for devices with a Gen12 GPU (sometimes referred to as “Xe graphics”), StarLeaf will not work on these devices. Information about this bug has been published by Intel here .

Until Intel releases updated drivers, you can apply the temporary fix described here.
30629 If you restart your PC, you may lose any custom backgrounds that you uploaded to StarLeaf for Windows. You will need to re-upload the images in order to use them again. A fix for this is coming soon.
30572

In rare circumstances, when you attempt to share your screen into a scheduled meeting hosted by another organization, using the Share screen control from the Today tab, an error message incorrectly appears saying how another participant started sharing, causing your screen share to be unsuccessful. StarLeaf is working on a fix for this issue. Joining a scheduled meeting, and using the Share my screen control on the top toolbar, will not trigger this issue.
30535 Sometimes, when inviting someone to StarLeaf, in the invite email, the URL that directs them to find out how to use their already internet-connected video equipment with StarLeaf, will not work. A fix for this is coming soon.
29747 StarLeaf users who are added to a one-to-one call in Skype for Business are sometimes unable to connect to the call.
26170 On Chrome, if you create or edit a room in the StarLeaf Portal, it can sometimes auto-fill the room email address field with an email address that you have previously entered on the Portal. This behavior is caused by the Chrome browser and cannot be changed by StarLeaf.

1702

StarLeaf Room for Poly version 1.29 requires a minimum PolyOS version of 3.2.2. If you upgrade to StarLeaf Room for Poly 1.30 with a PolyOS version which is too old, the room system may become stuck in a reboot loop until you perform the PolyOS upgrade.

Most systems are set to auto-update the PolyOS version, but others may need to manually upgrade through the Poly webUI.
27853 StarLeaf Room for Poly: In certain circumstances, the room screen’s wallpaper can appear distorted when the room system wakes from sleep mode. Waking up the touchscreen controller by pressing Camera controls or Contacts returns the room wallpaper to normal.