These release notes provide you with information about the latest upgrade to the StarLeaf Cloud, Portal, and endpoints. This is a maintenance release and is effective from October 2018.

All upgrades take place outside of normal office hours for all regions. Endpoints automatically restart and reconnect to the Cloud after the upgrade.

StarLeaf operates a system of rolling upgrades across our data centers, which are distributed globally. New features may be enabled separately.

Issues resolved

Bug fixes and improvements effective in StarLeaf Cloud 8.3:

ID Description
StarLeaf on Windows


In previous releases, online and offline presence differ between Windows 7 and other Windows versions. From Cloud 8.3, in all Windows versions, the app follows this behavior:

You appear offline (Last seen at hh:mm) if you have not interacted with the keyboard or mouse for 120 seconds, if you have locked the PC, or if you have switched user.

If you were previously offline, you appear online (Active now) after interacting with the keyboard or mouse, if you unlock the PC, or if you switch back to your user.

StarLeaf on macOS


General improvements to the quality of the video preview in Audio & video settings


In previous releases, when using a Mac connected to an external monitor and dual-screen is in use, the in-call view can disappear under rare circumstances. Cloud 8.3 fixes this issue


General improvements to the user interface of the in-call controls
StarLeaf on Android


In previous releases, under certain circumstances, the appearance of the ‘active now’ presence icon on another user’s avatar is delayed when you view this user’s details page from the Calls list. Cloud 8.3 fixes this issue


In previous releases, if you enable camera permission during a call and select the video unmute button, video does not always start. Cloud 8.3 fixes this issue


In previous releases, in a voice call, the avatars of each user may not be visible. From Cloud 8.3, they are visible in video and voice calls

Versions in Cloud 8.3

Component Minimum version in Cloud 8.3
StarLeaf Windows 2.18.71
StarLeaf macOS 2.18.72
StarLeaf iOS 2.18.72
StarLeaf Android 2.18.71

Known limitations

For per-vendor interoperability information, refer here.

Reference ID Description
10858 Internet Explorer 11: When you access a user page on the Portal using Internet Explorer 11, the time zone selection box automatically opens
11755 There is a BFCP interoperability issue between Cisco VCS and the StarLeaf Cloud which can cause screen share to be disabled mid call

Using Click-to-Call (WebRTC) in the Safari browser on OSX sometimes results in difficulties receiving shared content and dropped calls when the Safari tab is minimized for longer than 10 seconds. This is due to the AppNap feature on OSX that puts background applications to sleep if they are not in the foreground

Click-to-Call is not supported on Safari from version 11.2 onwards. This is due to changes in Safari that mean the browser no longer supports plugins. For more information on browser support and compatibility, refer to Click-to-Call

12067 In some circumstances, when a Skype for Business client attempts to add video or content into a StarLeaf conference with no other video participants there can be unexpected call failure