These release notes provide you with information about the latest upgrade to the StarLeaf Cloud, Portal, and endpoints. This is a feature release and is effective from August 2018.

All upgrades take place outside of normal office hours for all regions. Endpoints automatically restart and reconnect to the Cloud after the upgrade.

StarLeaf operates a system of rolling upgrades across our data centers, which are distributed globally. New features may be enabled separately.

New features

Cloud 8.0 provides the following new features:

Feature Description
File sharing

File sharing is now available on StarLeaf for Windows, macOS, iOS, and Android.

File sharing allows you to send and receive all types of files – images (e.g. JPG, PNG, & GIF), videos (e.g. MP4, AVI) and documents (e.g. PDF, DOC, & DOCX).

To share a file, go to your app and follow the steps below.

  1. Select the paperclip icon beside Type a message in a chat.
  2. Search for a file on your mobile or desktop and select it.
  3. Select the send button.

For more information about file sharing, go to File sharing.

Meeting privacy

A new setting called meeting privacy is now available under Advanced settings when scheduling a meeting in the Portal. Meeting privacy can be set to private or non-private.

If a meeting is non-private, both the name of the meeting and the meeting organizer are visible in public spaces such as on the Join button of a room system touchscreen controller. If the meeting is private, only the name of the meeting organizer appears beside the word ‘Meeting’.

Only the meeting organizer can edit a private meeting settings on the portal. Administrators cannot edit private meetings on the Portal

By default, privacy is set to non-private

Support multiple sites

A new feature called support multiple sites in the StarLeaf Portal allows admins to configure multiple sites based on location. This is useful, for example, where deploying VoiceConnect. For more information, go to Sites

Join button for Zoom meetings

You can now invite a StarLeaf room system to a Zoom meeting and the green Join button will light on your StarLeaf room system. In order for StarLeaf room systems to dial into Zoom meetings, you must have one or more H.323 room connector licenses on Zoom

StarLeaf notifications change in behavior

If you are signed in to StarLeaf on multiple devices, but only active on one of them, you only see notifications on the device where you are currently active. For example, if you are messaging in StarLeaf on your laptop, notifications on your phone for other conversations are delayed for 20 seconds which gives you the opportunity to switch conversations and read messages without having your phone receive notifications. When the Cloud detects that you are inactive on all devices, notifications are delivered again as usual

Portal experience

The Users page and the Room systems pages in the Portal now contain a Search bar and are paginated which speeds up loading time for customers with a large number of users and/or meeting rooms

StarLeaf Outlook add-in for Exchange Server change in behavior

When you schedule a meeting using the StarLeaf Outlook add-in for Exchange Server, the meeting layout now uses the default layout that is configured for your organization. For example, if ‘speaker with strip’ is the organization default layout, then meetings scheduled using the add-in also have the ‘speaker with strip’ layout

Pinch to zoom on iOS

When you are in a video call, you can now pinch to zoom in on content that the far-end is sharing

Improved battery performance on iOS

Improvements have been made to the iOS device’s battery usage while in a StarLeaf audio call

Issues resolved

Bug fixes and improvements effective in StarLeaf Cloud 8.0:

ID Description
StarLeaf Cloud
12134 In calls where one participant is using a Polycom Trio, content share will always behave as expected

StarLeaf endpoints that are invited to BlueJeans conferences that are created using the BlueJeans Outlook plugin show the green Join control on the touchscreen controller


In the previous release, under rare circumstances, some endpoints experienced unexpected call disconnection. Cloud 8.0 fixes this issue


In previous versions, when using Click-to-call from Internet Explorer or Google Chrome, screen sharing can cause the visual of the call window to duplicate numerous times. Cloud 8.0 fixes this issue

StarLeaf on Windows, macOS, iOS and Android

Improvements to memory management

StarLeaf on macOS, iOS and Android
14428, 17672

When a voice or video call ends, or the far-end party declines or does not answer a call, the call window now displays information as to how the call ended. This may be one of the following: Call ended, You left the meeting, Call declined, Busy, or No answer


If you leave or are removed from a private group, you no longer have access to view the group description, list of members, or any chat history

StarLeaf on Windows

While an app update is downloading, before the actual update begins, a screen appears in the app with the message: Waiting for app to update

StarLeaf on macOS

StarLeaf for macOS is now available in Norwegian Bokmål

StarLeaf on iOS

When you are in a voice or video call, the call window now shows the type of a call you are currently in. The text displayed beside the call duration is StarLeaf video call, StarLeaf voice call, or StarLeaf video meeting


In previous versions, the text on an in-call navigation bar is not fully displayed while the device is in landscape orientation. Cloud 8.0 fixes this issue


In previous versions, if you search for a user or room (with which you have a chat or call history) in the Search or dial omnisearch, the presence of this user or room is not shown. From Cloud 8.0, the presence is shown


General improvements to the user interface of the in-call view

17279, 17393

Updates to the design of tab icons in the app


In previous versions, the Welcome screen overlaps with a tool tip when a user signs into the app for the first time. Cloud 8.0 fixes this issue

StarLeaf on Android

In previous releases, if the phone screen turns off while the app is open on a chat conversation and a message is sent from the far-end after the screen turns off, the new message does not appear in the chat when the user wakes the phone. The message only appears after the user exits and reenters the chat. Cloud 8.0 fixes this issue


In previous releases, under certain circumstances, the app does not successfully start a call from the messages tab immediately after camera permissions are asked for and granted. Cloud 8.0 fixes this issue


A number of general improvements to stability and performance of StarLeaf on Android

Versions in Cloud 8.0

Component Minimum version in Cloud 8.0
StarLeaf Windows 2.18.15
StarLeaf macOS 2.16.52
StarLeaf iOS 2.16.51
StarLeaf Android 2.17.20

Known limitations

For per-vendor interoperability information, refer here.

Reference ID Description
10858 Internet Explorer 11: When you access a user page on the Portal using Internet Explorer 11, the time zone selection box automatically opens
11755 There is a BFCP interoperability issue between Cisco VCS and the StarLeaf Cloud which can cause screen share to be disabled mid call
12040 Using Click-to-Call in the Safari browser on OSX sometimes results in difficulties receiving shared content and dropped calls when the Safari tab is minimized for longer than 10 seconds. This is due to the AppNap feature on OSX that puts background applications to sleep if they are not in the foreground
12067 In some circumstances, when a Skype for Business client attempts to add video or content into a StarLeaf conference with no other video participants there can be unexpected call failure