These release notes provide you with information about the latest upgrade to the StarLeaf Cloud, Portal, and endpoints. This is a feature release and is effective from April 2018.

All upgrades take place outside of normal office hours for all regions. Endpoints automatically restart and reconnect to the Cloud after the upgrade.

StarLeaf operates a system of rolling upgrades across our data centers, which are distributed globally. New features may be enabled separately.

New features

Cloud 7.0 provides the following new features:


VoiceConnect provides integration with the global telephone network for your organization allowing inbound and outbound calling to, and from, the PSTN.

You will use a SIP trunk provider to connect your StarLeaf organization to the PSTN. StarLeaf Cloud supports SIP trunk providers across the globe. The StarLeaf Portal provides pre-configured templates for each supported provider making it simple to configure. For a list of supported providers, refer to Portal configuration for PSTN SIP trunks.

Using VoiceConnect, allocate direct-dial numbers to individuals, room systems and/or hunt groups and route outgoing calls to the PSTN SIP trunk of your choice.

For more information alongside deployment examples, refer to About PSTN SIP trunks.

When you configure PSTN SIP trunk through the Portal, all users in your organization will be able to make PSTN calls from their StarLeaf app. If you have more than one PSTN trunk configured, you can control how a user’s calls are routed by the configuration of your sites and trunks.

If you have a PSTN SIP trunk that pre-dates Cloud 7.0, it will not be visible in the Portal. Contact StarLeaf Support to have your PSTN trunk migrated to VoiceConnect and enabled through the Portal.

VoiceConnect (integration with PSTN SIP trunks) is an optional extra on your StarLeaf account.

MSI installer for StarLeaf on Windows To mass-deploy StarLeaf for Windows to multiple end users, an MSI installer is now available. For more information and to download, refer to Mass-deploying StarLeaf with the MSI installer
New in-call meeting controls for StarLeaf on Windows and macOS

Lock meeting: This prevents any more participants from joining this meeting. Those that attempt to do so instead see a splashscreen telling them that the meeting is locked. The lock meeting control is available in scheduled meetings

End meeting: This ends the current meeting for you and all other participants in the meeting. When End meeting is selected, a confirmation box appears with the option to either End now or Cancel

For more information, refer to In-call conference controls

Issues resolved

Cloud 7.0

Bug fixes effective in StarLeaf Cloud 7.0:

ID Description
StarLeaf on Windows
15502 Chats and Favorites now always reload correctly after signing out and then back into the app
StarLeaf on macOS
13387 In the previous release, under certain circumstances, Chats did not update when you received new messages. Cloud 7.0 fixes this issue
13654 Avatars update if a user changes their name in the app
15906 In the previous release, under certain circumstances, the audio device list did not update when there were changes to the available microphones and/or speakers. Cloud 7.0 fixes this issue
StarLeaf on iOS
12605 In previous versions of the app, the send button was not available when using dictation. Cloud 7.0 fixes this issue
13992 Navigation bar redesigned and optimized for iOS 11 on all screen sizes
StarLeaf on Android
15605 Samsung Galaxy Note 8 will no longer incorrectly report that StarLeaf app is accessing the device camera and microphone randomly and in between calls. The StarLeaf app only accesses a device camera and microphone during a call
Cross platform app improvements
14548, 15431, 15432, 14547 General improvements in the user experience during sign up
16743, 16534 From Firefox 59, sharing content no longer behaves as expected and so StarLeaf has disabled the ability to share content from Firefox 59 and above. For more information about Click-to-Call and browser support, refer to Click-to-Call and StarLeaf Cloud

Versions in Cloud 7.0

Component Minimum version in Cloud 7.0
StarLeaf Windows 2.14.19
StarLeaf macOS 2.14.18
StarLeaf iOS 2.14.15
StarLeaf Android 2.14.12

Known limitations

For per-vendor interoperability information, refer here.

Reference ID Description
5454 Breeze full screen mode is not supported on Mac OSX versions below 10.7
10858 Internet Explorer 11: When you access a user page on the Portal using Internet Explorer 11, the time zone selection box automatically opens
11755 There is a BFCP interoperability issue between Cisco VCS and the StarLeaf Cloud which can cause screen share to be disabled mid call
12040 Using Click-to-Call in the Safari browser on OSX sometimes results in difficulties receiving shared content and dropped calls when the Safari tab is minimized for longer than 10 seconds. This is due to the AppNap feature on OSX that puts background applications to sleep if they are not in the foreground
12067 In some circumstances, when a Skype for Business client attempts to add video or content into a StarLeaf conference with no other video participants there can be unexpected call failure
12134 For calls where one participant is using a Polycom Trio, audio and/or video might stop when starting or stopping content share