These release notes provide you with information about the latest upgrade to the StarLeaf Cloud, Portal, and endpoints. This is a feature release and is effective from April 2016.

All upgrades take place outside of normal office hours for all regions. Endpoints automatically restart and reconnect to the Cloud after the upgrade.

StarLeaf operates a system of rolling upgrades across our data centers, which are distributed globally. New features may be enabled separately. These release notes also document the bug fixes in 3.0 of StarLeaf Cloud.

New features

New features in StarLeaf Cloud 3.0

Feature Description
Conferencing improvements
  • New conference layout: A new layout has been added to the options for conferencing layouts:

    In this layout, the current speaker is given prominence with the largest pane. Other participants are displayed in a strip below the current-speaker pane. There is a maximum of seven panes in the strip. This layout is available for ad hoc and for scheduled conferences
  • Participant counter: Counters in the top right of the conference view display the number of off-screen audio and video participants that are in the conference. Off-screen participants are those in addition to you and those who you can see in the conference layout. The number of off-screen video participants is represented by a number next to a camera icon. The number of off-screen audio participants is represented by a number next to a phone icon
  • Participant names are displayed: In an ad hoc or scheduled conference, participants’ names appear on the screen. If the participant is a meeting room, the meeting room name appears, or in the case of an unregistered H.323/SIP endpoint, the ID of that endpoint appears. The current active participant is highlighted in blue
  • New waiting room splash screen: Participants who are kept on hold when they join a scheduled conference before the owner, see a ‘waiting room splash screen’
  • Increased conference capacity: Up to 30 participants can join a conference. Those 30 participants include all video and all audio participants
  • 7 digit dialing for conferences: Every conference has a globally unique 7-digit direct number. This means that any StarLeaf customer, inside or outside the organization hosting a conference can dial into a conference with a 7-digit dialing number. For example, you dial 1234567 rather than [email protected]
  • Editing repeating conferences: You can now edit individual occurrences in a series of conferences. For example, if you have created a repeating conference such as a weekly sales call, you can now change the details of that call on a particular day, rather than editing the whole series

StarLeaf Cloud 3.0 introduces Encore, the StarLeaf recording solution. This is an optional extra for all StarLeaf customers.

Scheduled conferences can be recorded:

  • You can choose whether or not a conference is recorded from the StarLeaf Portal. In this case, the recording starts when the conference starts, and end when the conference ends
  • You can also choose to record a conference directly from a StarLeaf endpoint. Where the conference controller is using a StarLeaf endpoint, that person can also start and stop the recording from the StarLeaf endpoint and this is regardless of whether or not the conference was selected to be recorded in the StarLeaf Portal

Conference participants who are being recorded are able to see a ‘recording in process indicator’. This is a red dot in the top right corner of the conference view.

Recordings can be downloaded from the StarLeaf Portal and distributed as mp4 files.

In an organization that has purchased the StarLeaf Encore solution, recording is available to all users. Users only see their own recordings in the Portal (a new menu option: My recordings). Admins are able to see all recordings.

The image below shows the start/stop recording option on the Touch 2035.

The image below shows the Record conference option on the StarLeaf Portal.

Skype for Business interoperability

Cloud 3.0 provides support for two-way screen share in calls to Skype for Business/Lync in a separate content channel. This is RDP content.

Calls with Skype for Business/Lync are encrypted where the Skype for Business/Lync client allows encryption.

Conference Phone 2220 Audio routing options

The StarLeaf Portal allows more options for routing the audio for video calls and audio calls when a Conference Phone 2220 is in use. For example, the Conference Phone 2220 now allows the use of either line out speakers or HDMI (TV screen) speakers for a video call and the use of the Conference Phone 2220 speaker for an audio-only call.

StarLeaf Portal:
Endpoint information
The StarLeaf Portal displays more device information for users and room systems. The serial and MAC address are displayed for each device.
Endpoint protection PIN You can now choose to enable PIN protection of your StarLeaf hardware endpoints. If you enable this, you are not able to change the configuration settings through the touchscreen controller unless you enter the correct PIN. This is an organization-wide setting. To find it, go to Portal > Edit organization(Edit customer)
Endpoint Control API The Endpoint Control API is now available over both IP and the serial interface. For more information, refer to the About the Endpoint Control API.
Directory for third-party endpoints Third-party endpoints that are registered to the StarLeaf Cloud can be configured to display the StarLeaf directory. StarLeaf technical support can enable this for Polycom, Lifesize, and Cisco endpoints.
Room system configuration improvements
  • Video address
    The StarLeaf Cloud now auto-suggests a video address for a room system. When you configure a new room system, the Cloud auto populates the Video address field with

    Using the Portal’s suggested video address means that the room system has a video address that is dialable from anywhere (both inside and outside the StarLeaf Cloud).

    Organizations have the option to uncheck Autocomplete meaning that they can use a video address in the format


    Existing organizations (that is, organizations that were created pre-Cloud v3.0 ) can override the use of the subdomain by unselecting domain on the Add room system page. However, we recommend against doing that unless you have a particular need to do so: for example there is a meeting room booking system that requires a meeting room system to have a specific address.

    Video addresses for existing room systems will not change.

  • Audio input and output configuration
    The configuration of room systems in the StarLeaf Portal is simplified in Cloud 3.0.

  • Camera presets
    Cloud 3.0 introduces camera presets. Camera presets allow you to save up to five camera positions.

    To create new presets, use the touchscreen controller to move the camera to the required position. In the Portal, enter a name for the preset and select ‘Save’. To move the camera to a preset, select ‘Test’. To delete a preset, select ‘Clear’.

    The Default camera preset is the one that the camera uses on start up.

    The presets are displayed and can be selected from the touchscreen controller of the room system.

Issues Resolved

Bug fixes effective in StarLeaf Cloud 3.0

ID Description
3127, 4125 Cloud 3.0 provides further improvements to video stability where call media is subjected to network packet loss.
5176 In previous releases, when there was a Polycom VSX in a conference, attempting to share content when another participant was already sharing content could fail. Cloud 3.0 fixes this issue.
5242 In the settings of StarLeaf Breeze and on StarLeaf endpoints, where there is a long H.323/SIP address or email address, it is displayed in full and not truncated. Where there is a particularly long address, it is truncated with an ellipsis indicating that this is the case.
6097 Live media statistics on the StarLeaf Portal now provide correct data for bandwidth used during calls where content is being shared.
6195 Further improvements to the stability of SIP calling.
6205 Further improvements to the stability of content sharing during SIP calls.
7505 Audio from a Polycom Group 500 is now heard as expected.
7514 Audio from a Lifesize Team in a scheduled conference is now heard as expected.
7950 Live media statistics on the StarLeaf Portal now correctly display statistics for the content channel in a call. When a content channel is closed, statistics are no longer displayed for that channel.

Known limitations

For interoperability issues, refer here.

Reference ID Description
5454 Breeze fullscreen mode is not supported on Mac OSX versions below 10.7.