StarLeaf meeting and calling services are subject to a fair use policy.

This Fair Use Policy (the “Policy”) governs all uses of StarLeaf Services and is additional to StarLeaf’s Customer Terms of Use, and any Master Service Agreement, End User License Agreement, Service Level Agreement or other agreement relating to the use of StarLeaf’s services.

StarLeaf is committed to providing a secure, high-quality service at a price that provides true value for money. However:

(a) We do not operate a call prioritization policy;

(b) We carefully manage our capacity to ensure that, in line with both the number of customers on the network and a usage profile that fits business customers, enough capacity is provided.

As with all Cloud service offerings our platform is shared and if a group of users use a disproportionately large amount of capacity (e.g. operate a disproportionate number of concurrent multi-party meetings) then this will drive up the cost of supplying the service to all users.

To ensure that we can provide a high-quality service at a competitive price, this Fair Use Policy applies to the use of the service.

If StarLeaf determines that usage is unreasonable based on typical business customer usage patterns, then appropriate steps may be taken, including suspension or ultimately termination of service.

StarLeaf Named Host plans are designed to be used by individual users within an organization where only Named Hosts can schedule fully-featured StarLeaf meetings. Hosts may only host one meeting at a time. Named Host licenses are not designed to be shared between users and doing so would violate this fair use policy. Temporarily reassigning licenses from one user to another (e.g. in order to get around purchasing the correct number of licenses) is also against the fair use policy.

The regular scheduling of meetings (or creation of permanent VMRs) by individuals or APIs for users other than themselves is not allowed under the fair use policy unless the user for whom the meetings are being scheduled also has a license (e.g. a managed service concierge or PA can schedule meetings for other users who themselves have a license).

StarLeaf Active Host plans are designed for organizations to have a pool of licenses to cover the usage of only those who actively host meetings. In these organizations all users can create a fully-featured StarLeaf meeting and, upon doing so, they are classed as an Active Host and consume an Active Host License. Hosts may only host one meeting at a time. Users creating meetings on behalf of others to reduce the number of Active Host licenses needed would violate this fair use policy.

StarLeaf Enterprise-Wide licenses are designed for organizations to enable fully-featured StarLeaf meetings for everyone within that customer who needs to use StarLeaf. It would be a violation of the fair use policy for a customer to purchase Enterprise-Wide licenses for only a subset of their StarLeaf users and for other users within that customer to use unpaid methods to access StarLeaf (e.g. guest join, web join or from another unpaid org or account). To qualify for an Enterprise-Wide license a customer must purchase licenses for all their StarLeaf users. Employees who join a meeting, even if they never host a meeting, are considered users. Employees who use StarLeaf for messaging are considered users, even if they never host or join a meeting. Employees who are added to the StarLeaf Portal either manually, through active directory or some other means are considered users, even if they do not use the service. Typical Enterprise-Wide license customers have about one third of their users being Hosts and if an organization had a far higher proportion of their users actively hosting meetings, StarLeaf would investigate whether the fair use policy was being breached.

Streaming products may not be used for indefinite or unlimited streaming. Streaming is only designed to support the broadcast of specific events with a defined audience.

StarLeaf reserves the right to update the fair use policy from time to time.