Integration with a PSTN SIP trunk, known as VoiceConnect, provides inbound and outbound calling to and from the global telephone network for your organization. This gives your organization:

  • direct-dial numbers for inbound and outbound calling for StarLeaf room systems
  • direct-dial numbers for individuals for inbound and outbound calling
  • direct-dial numbers for hunt groups in your organization
  • telephone numbers that can be set as the caller ID for outbound calls (and these can be set as a site default and/or organization default or per user or room system)
  • the ability to choose a specific SIP trunk for outbound PSTN calls on a per site basis

You will use a SIP trunk provider to connect your StarLeaf organization to the PSTN. StarLeaf Cloud supports SIP trunk providers across the globe. The StarLeaf Portal provides pre-configured templates for each supported provider making it simple to configure.

You will need to choose a SIP trunk provider and set up an account with that provider before configuring your StarLeaf organization with the details of that provider and your account.

Direct-dial numbers are also known as DID (Direct Inward Dialing) in the US and DDI (Direct Dial-In) in Europe and elsewhere.

When you configure a PSTN SIP trunk through the Portal, all users in your organization will be able to make PSTN calls from their StarLeaf app. If you have more than one PSTN trunk configured, you can control how a user’s calls are routed by the configuration of your sites and trunks.

Integrating PSTN SIP trunks with your StarLeaf organization

It is worth considering how you will integrate PSTN connectivity with your StarLeaf organization before you configure any sites or PSTN SIP trunks. For example, is there more than one geographical location in your organization with different requirements; do you have or need hunt groups; do you have homeworkers calling to the PSTN; do all, or some, users need a direct-dial number? Or do you want to enable StarLeaf room systems for telephone calling?

Example one

This deployment example is an organization that needs to provide PSTN connectivity to StarLeaf meeting rooms.

Every meeting room system is allocated with a direct-dial number. The above diagram shows a small organization with only one site and only one PSTN SIP trunk. However, this is a scalable solution which can be deployed across meeting rooms in multiple sites.

Example two

Example two is a small organization with only one site and only one PSTN SIP trunk. There is a receptionist who has a direct-dial number. The receptionist receives all incoming calls from the PSTN to that direct-dial number and where necessary transfers calls to the relevant person, room system, or hunt group. All outgoing calls to the PSTN from all users will use the same trunk and will use the direct-dial number as the caller ID.

Example three

Example three is a medium-sized organization with a head office, a warehouse, a regional office, and some remote homeworkers.

Direct-dial numbers are allocated to the following:

  • The receptionist (Richard Cory) at the head office
  • The receptionist at the regional office
  • The hunt group
  • Two executives
  • One room system