Integration with a PSTN SIP trunk, known as StarLeaf VoiceConnect, provides calling to and from the global telephone network for your organization. In this topic:

About VoiceConnect

Integration with a PSTN SIP trunk, known as StarLeaf VoiceConnect, provides calling to and from the global telephone network for your organization. This gives your organization:

  • direct-dial numbers for inbound and outbound calling for StarLeaf room systems
  • direct-dial numbers for individual StarLeaf users, for inbound and outbound calling
  • direct-dial numbers for hunt groups in your organization
  • telephone numbers that can be set as the caller ID for outbound calls (and these can be set as a site/organization default or per user/room system)
  • the ability to choose a specific SIP trunk for outbound PSTN calls on a per site basis

Direct-dial numbers are also known as DID (Direct Inward Dialing) in the US and DDI (Direct Dial-In) in Europe and elsewhere.

About SIP trunk providers

You will use a SIP trunk provider to connect your StarLeaf organization to the PSTN. StarLeaf supports SIP trunk providers across the globe. The StarLeaf Portal provides pre-configured templates for each supported provider making it simple to configure.

Go here for a list of StarLeaf approved SIP trunk providers.

You will need to choose a SIP trunk provider and set up an account with that provider before configuring your StarLeaf organization with the details of that provider and your account.

When you configure a PSTN SIP trunk through the Portal, all users in your organization will be able to make PSTN calls from their StarLeaf account. If you have more than one PSTN trunk configured, you can control how a user’s calls are routed by the configuration of your sites and trunks. For more information, go to Sites.

Integrating PSTN SIP trunks with your StarLeaf organization

Before you configure any sites or PSTN SIP trunks in your StarLeaf organization, consider the following:

  • is there more than one geographical location in your organization with different requirements?
  • do you have or need hunt groups?
  • do you have homeworkers calling to the PSTN?
  • do all, or some users need a direct-dial number?
  • do you want to enable StarLeaf room systems for telephone calling?

Example deployments