This page provides instructions for provisioning a Poly Studio X30, Poly Studio X50, or Poly G7500 with StarLeaf and a Poly TC8 controller.

Contact your StarLeaf representative to purchase StarLeaf endpoint subscriptions for Poly. To purchase Poly hardware contact your Poly partner.

Prerequisites

  • StarLeaf Admin account. If you do not have this, you can request a trial admin account from StarLeaf Support.
  • Poly Studio X30, Poly Studio X50, or Poly G7500
  • Poly TC8 Controller
  • Complete the Poly instructions for physical installation and setup of your Poly hardware here
  • Note that for Poly G7500, StarLeaf Room only supports the use of an HDCI EagleEye IV PTZ camera (not the USB version)

Provisioning your Poly endpoint with StarLeaf

Follow the three parts below to complete provisioning.

Part 1: Adding StarLeaf as a provider and software upgrade

  1. Complete the Poly instructions for physical installation and setup of your Poly hardware here . When powered on, the TC8 controller home screen looks like this:
  2. On the TC8 Controller, go to Settings > Connected Room System > IP Address and take note of the IP address.
  3. In your browser, enter the IP address to access the Poly web user interface.
  4. It is common to see a certificate warning in your browser the first time you open the Poly web UI.

  5. Click Proceed at the bottom of the page.
  6. Enter the following login credentials
    1. User Name: admin
    2. Password: last 6 digits of the Poly X30/X50/G7500 serial number

  7. Click Sign In
  8. Go to General Settings > Device Management and select Update All.
  9. This may take a few minutes while it upgrades the software to the required version.

  10. Go to General Settings > Provider and select StarLeaf
  11. Click Save. A pop-up appears advising that a restart is required.
  12. Click Reset

Part 2: Adding Poly endpoint in StarLeaf Portal

  1. Log in to StarLeaf Portal
  2. Go to Room systems and select Add room system
  3. Complete the details for your room system such as the name, language, and site.
  4. In Hardware endpoint > Codec select Poly X30/X50/G7500.
  5. Select Add Controller and choose Poly TC8.
  6. Select Apply at the bottom of the page to generate two QuickConnect codes, one for the codec and one for the controller. Take note of these codes.

Part 3: Entering QuickConnect code on Poly TC8

  1. On the TC8 controller, press Get started.
  2. Enter your QuickConnect codes (from the StarLeaf Portal) in the order that they are requested on the TC8 screen.
  3. Press Connect.
  4. When setup is complete, your TC8 displays the StarLeaf Room home screen.

Resetting the Poly X30/X50/G7500 to default

  1. Log in to StarLeaf Portal
  2. Go to Room systems and select the delete icon beside the StarLeaf Room for Poly
  3. On the TC8 Controller, go to Settings > Connected Room System > IP Address and take note of the IP address.
  4. In your browser, enter the IP address to access the Poly web user interface.
  5. Enter your login credentials.
  6. Go to General Settings > Provider and select Poly