Installing StarLeaf Room for Poly

Installing StarLeaf Room for Poly
Last updated May 14, 2021

This page provides instructions for provisioning a Poly Studio X30, Poly Studio X50, or Poly G7500 with StarLeaf and a Poly TC8 controller.

Contact your StarLeaf representative to purchase StarLeaf endpoint subscriptions for Poly. To purchase Poly hardware contact your Poly partner. In this topic:

Prerequisites

  • StarLeaf Admin account. If you do not have this, you can request a trial admin account from StarLeaf Support.
  • Poly Studio X30, Poly Studio X50, or Poly G7500
  • Poly TC8 Controller
  • Configure your firewall to allow endpoints to access the StarLeaf platform. For more information, see here
  • Complete the Poly instructions for physical installation and setup of your Poly hardware here
  • Note that for Poly G7500, StarLeaf Room only supports the use of an HDCI EagleEye IV PTZ camera (not the USB version)

Provisioning your Poly endpoint with StarLeaf

Follow the three parts below to complete provisioning.

Part 1: Adding StarLeaf as a provider and software upgrade

  1. Complete the Poly instructions for physical installation and setup of your Poly hardware here . When powered on, the TC8 controller home screen looks like this:

  2. On the TC8 Controller, go to Settings > Connected Room System > IP Address and take note of the IP address.

  3. In your browser, enter the IP address to access the Poly web user interface.

    4. It is common to see a certificate warning in your browser the first time you open the Poly web UI.

  4. Click Proceed at the bottom of the page.

  5. Enter the following login credentials
    1. User Name: admin
    2. Password: last 6 characters of the Poly X30/X50/G7500 serial number

  6. Click Sign In
  7. Go to General Settings > Device Management and select Update All.

    8. This may take a few minutes while it upgrades the software to the required version.

  8. Go to General Settings > Provider and select StarLeaf

  9. Click Save. A pop-up appears advising that a restart is required.

  10. Click Reset

Part 2: Adding Poly endpoint in StarLeaf Portal

  1. Log in to StarLeaf Portal
  2. Go to Room systems and select Add room system
  3. Complete the details for your room system such as the name, language, and site.
  4. In Hardware endpoint > Codec select Poly X30/X50/G7500.

  5. Select Add Controller and choose Poly TC8.
  6. Select Apply at the bottom of the page to generate two QuickConnect codes, one for the codec and one for the controller. Take note of these codes.

Part 3: Entering QuickConnect code on Poly TC8

  1. On the TC8 controller, press Get started.
  2. Enter your QuickConnect codes (from the StarLeaf Portal) in the order that they are requested on the TC8 screen.
  3. Press Connect.

  4. When setup is complete, your TC8 displays the StarLeaf Room home screen.

Resetting the Poly X30/X50/G7500 to default

  1. Log in to StarLeaf Portal
  2. Go to Room systems and select the delete icon beside the StarLeaf Room for Poly
  3. On the TC8 Controller, go to Settings > Connected Room System > IP Address and take note of the IP address.
  4. In your browser, enter the IP address to access the Poly web user interface.
  5. Enter your login credentials.
  6. Go to General Settings > Provider and select Poly

Supported camera setups

StarLeaf Room for Poly supports the following camera setups:

StarLeaf Room for Poly type Type of camera support Poly cameras supported
Poly X30 Built-in camera only Built-in
Poly X50 Built-in camera and one USB camera

USB:

  • EE Cube
  • EEIV 12x USB
Poly G7500 One, two or three cameras (one HDCI and two USB)

HDCI:

  • EEIV 12 HDCI
  • EE Director 2
  • EE Producer

USB:

  • EE Cube
  • EEIV 12x USB)

There is no portal configuration required. The multiple-camera user interface is automatically shown when multiple cameras are connected.

Dual-screen support

StarLeaf Room for Poly supports dual-screen functionality, and is available to all customers with a room subscription.

The Poly Studio X30 has only one HDMI port and therefore can not be used for a dual-screen system. Dual-screen functionality is available for the Poly Studio X50, and Poly G7500.

To use dual-screen mode, connect your Poly video bar to both of the room system’s screens. StarLeaf checks for the presence of two screens when starting up, and switches to dual-screen mode if a second screen is detected.

When dual-screen mode is active, StarLeaf will show video on one screen, and shared content on the other.

Known limitations

StarLeaf Room for Poly version 1.29 requires a minimum PolyOS version of 3.2.2. If you upgrade to StarLeaf Room for Poly 1.30 with a PolyOS version which is too old, the room system may become stuck in a reboot loop until you perform the PolyOS upgrade.

Most systems are set to auto-update the PolyOS version, but others may need to manually upgrade through the Poly webUI.