If you have security software that limits access to USB devices then you will need to add Pronto USB to your white list.

Pronto is a composite USB device with multiple hardware IDs. Consult your security software provider for how to add this your white list.

Every Hardware ID for Pronto starts with: USB\VID_272A&PID_0072

Bitdefender

For instructions on whitelisting Pronto, go to Bitdefender Support.

SecureAPlus

For instructions on whitelisting Pronto, go to SecureAPlus Support.