To create a support case and receive a trackable ticket number, please email

In your email, please provide as much of the following information as possible:

  • Email address
  • Full name
  • Phone number (include international dialing code)
  • Company name or organization name as it appears in our Portal
  • Reseller (your reseller’s company name if known)
  • Call Seq ID (if this ticket refers to a call, enter the Sequence ID for the call. To find this, refer to Call Detail Records in the Portal)
  • Any questions you may have