Getting the best video experience

Using Conferencing, recording, and streaming
There are certain things you can do to make sure that you have the best video conferencing experience. In this topic: Internet connection Lighting External equipment Virtual and blurred backgrounds … Continued

Quality of Service with StarLeaf

Managing StarLeaf platform and traffic routing
Quality of Service (QoS) support is an optional extra that can be included as part of your organization’s endpoint subscriptions. When enabled for an organization, you can set a DSCP … Continued

Getting the best room system experience

Installing
Before or during your room system installation, it is recommended that you consider the following to get the best meeting experience: Optimizing your room Audio and video setup Optimizing your … Continued

Whitelisting Pronto

Installing Pronto Cable USB
If you have security software that limits access to USB devices then you will need to add Pronto USB to your white list. Pronto is a composite USB device with multiple hardware … Continued

How to use StarLeaf with Skype for Business Online

Integrating Microsoft Skype for Business
This topic describes how to integrate your StarLeaf Cloud account with a Microsoft Skype for Business Online deployment. Step one: Configure Skype for Business Online in the cloud For your … Continued

VISCA cable information

Installing Cable information
If you need to use a longer VISCA cable than the one provided with the StarLeaf room system, refer to the following cable requirements: VISCA cables are available in ‘crossed’ … Continued

WatchGuard XTM2 firewall configuration

Managing Firewall and bandwidth
If your network is using a WatchGuard XTM2 firewall, ensure you have the correct settings. Without these, the firewall might mistake video traffic for a DoS attack. Your StarLeaf endpoints … Continued

Making a call

Using Phone 2105
You can make a call in a few different ways: Dial a number: Simply dial the number using the keypad Call one of your favorites: Press the contacts button and … Continued

Sending messages

Using StarLeaf app
You can collaborate using instant messages, with anyone in your organization. You must sign up to StarLeaf using your organization email address to do this. On this page: About Chats … Continued

Troubleshooting StarLeaf app

Using StarLeaf app
Select a topic below to learn more about an issue: Call quality issues Camera issues (desktop) Receiving no video Microphone issues (desktop) Speaker issues (desktop) Unable to join meeting Poor … Continued